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Located in the heart of the new business, leisure, and cultural centre of the city, this luxury hotel lies on the banks of the Nervion River and is surrounded by the emblematic Guggenheim Museum, the new Euskalduna Conference and Concert Hall, and the Museum of Fine Arts in the Doña Casilda Park. In a vibrant city full of surprises, guests are within easy reach of fabulous dining, nightlife, and culture.
The hotel was modernised in 2024. The friendly staff at the reception desk are happy to answer any questions. Amenities at the hotel include a baggage storage service. Wireless internet access allows guests to surf the internet and catch up on email. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and 2 lifts. Additional facilities include a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a transfer service, 24-hour room service and a laundry service. The business centre is on hand for guests' business requirements and provides a projector.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In some rooms, a terrace provides additional space for relaxation. All rooms are carpeted and have a queen-size bed, a king-size bed or a sofa bed. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a flatscreen television and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. A selection of pillows ensures a comfortable stay. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.
The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The pleasantly heated water of the outdoor pool area guarantees comfortable swimming. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym and a spa.
Dining facilities include a restaurant, a café and a bar. Catering options include half board and full board. A delicious breakfast provides energy for the rest of the day.
Lehendakari Leizaola, 29
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
3687 reviewsUser: danibrown
Trip type: Family
Pleasant but lacks 5 star service
We have just come back from a pleasant stay here. It’s a lovely hotel, but the service isn’t really 5 star. Check in was fine but the Melia chain always says there is a separate check in for The Level guests and there never is. I felt like we were checking in…
User: Oxton652
Trip type: Couples
Mixed feelings
Again we opted to stay in a Level room. The check in was very easy and we were able to check in early which was really appreciated as we’d had a really early flight. The room was spotless and a great wraparound balcony fabulous. Unfortunately things fell short…
User: majka108
Trip type: Couples
Great location and service
We had a great stay at Meliá Hotel in Bilbao, from our initial welcome, to our lovely meals and snacks in the Level breakfast room and lounge. We felt genuinely cared for each day by the entire staff, especially Nekané, and Yolanda. Our room was clean, spaciou…
User: Raj U
Trip type: Family
Outstanding Service from Zurine making this the best Hotel in Spain
Just wanted to mention how amazing this hotel through its great customer service. In particular would like to recognise Zurine who was very helpful in relation to a very specific request. She was so amazing in terms of her empathetic understanding and listenin…
User: W1180OO
Trip type: Business
Very good location. Great staff
A very good and quiet location, close to a park, commercial centre, the river, stadium, and two museums. Rooms are nice but could do better with renovation. Staff are very nice and friendly. Food is great. Hotel Manager, Owner at Melia Bilbao, responded to…
