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This luxury hotel is located on the southwest coast of the island of Tenerife, in the town of Alcalá, Guía de Isora, within 5 minutes of Los Gigantes on the seafront. It is only 60 minutes from the capital of the island, Santa Cruz and only 40 minutes from National Park of Las Cañadas del Teide, where the highest peak in Spain, at a height of 3,718 m, is located. A particular highlight of the area is its eternal spring-like climate, with average annual temperatures of 21ºC. The hotel is also only 35 minutes from Tenerife South Airport.
The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a currency exchange service and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a car hire service, a transfer service, room service, a laundry service, a hairdresser and a page service. Active guests can make use of the bicycle hire service to explore the surrounding area.
Air conditioning ensures that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms include a king-size bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. There is a telephone, a flatscreen television with satellite/cable channels and WiFi (no extra charge) in the rooms. A turndown service provides guests with additional comfort in the evening hours. A selection of pillows ensures a comfortable stay. Bathrooms are equipped with a shower, a bathtub, a whirlpool bath and a bidet. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms.
The heated swimming pool allows guests to enjoy a swim in any kind of weather. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols on the terrace invite guests to relax and unwind. With water skiing, windsurfing, jet skiing, motorboat rides, kayaking and diving available, fans of water sports will have plenty to choose from. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a hammam, a beauty salon, massage treatments and a hydrojet massage. In the evenings, guests can unwind to live music.
The dining area includes a restaurant and a bar. Catering options include half board and all-inclusive. A delicious breakfast provides energy for the rest of the day. The menu also offers vegetarian dishes and vegan food.
Calle La Costa, s/n
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
2986 reviewsUser: LondonBabsp
Trip type: Couples
Wonderful stay
Was very happy with our hotel choice. Saw some complaints about beds from reviews prior to arriving - but there are many beds throughout. It is the selfish behaviour of guests blocking beds when not using them for hours - or to even return and use them at all.…
User: LaurCapeTown
Trip type: Family
Beautiful, relaxing holiday in Tenerife
We loved our stay at RedLevel Gran Melia Palacio de Isora. From the friendly reception to the services and amenities to the tranquil pool and sea side Bali beds- it perfectly fit our holiday plans. The hotel is large and families seemed to be enjoying the fami…
User: fresh1980
Trip type: Family
Ridiculous place. Should enforce rules against sunlounger hogging.
Ridiculous place .Where do I start?First, if you go ‘half board’ you can either eat in the buffet or one of the restaurants. Only snag is that to eat in a restaurant you have to book in advance. Two days in advance, as thy are all booked out. And to get a book…
User: CliveAbs
Trip type: Couples
Fantastic October Break.
A return visit for us and as I have previously stated and are of a normal disposition and not one of life's discontent and of course allowing for issues that can arise from time to time the Red Level in Alcala is a simply marvellous hotel. The associates that…
User: Gary S
Trip type: Couples
Great holiday, could be better
We tried the ritz carlton abama last year and was disappointed. We thought red level adults section at Gran Melia Palacios would be better. And to us it is.We liked the junior suite room with terrace by the pool and the gardens, downside was that the red level…
