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Iberostar Heritage Grand Mencey

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Iberostar Heritage Grand Mencey

locationSanta Cruz de Tenerife, Tenerife

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About  Iberostar Heritage Grand MenceyAbout Iberostar Heritage Grand Mencey

Location

Centrally located in Santa Cruz, this hotel is about 8.5 km from the public sandy beach. The nearest shops can be reached within about 400 m.

Facility

The hotel has 7 lifts and features 261 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. A car hire service, 24-hour room service (for a fee), 14 conference rooms, a projector and a flip chart and pens are available. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Daily newspapers are available for purchase.

Rooms

Rooms are equipped with air conditioning. Guests have garden view from the balcony or terrace, which are standard features of some rooms. Rooms have a queen-size bed or a king-size bed. A safe and, for a fee, a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a flatscreen television with satellite channels and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a bidet. A hairdryer, a vanity mirror and bathrobes are provided. Wheelchair-accessible rooms can also be booked.

Sport

Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas (for a fee). A hot tub invites guests to soothe their muscles (for a fee), and a poolside snack bar will take care of any hungry bellies. Parasols and comfortable sun loungers are available on the sun terrace. Those who wish to stay active while on holiday can enjoy golf and paddle tennis. For a fee, cycling/mountain biking is also available. The fitness rooms are perfect for a comprehensive workout. Various wellness options, such as a spa, a sauna, a hammam, massage treatments and a reflexology massage, are offered for a fee. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

Meals

The hotel includes a bar. Delicious specialities await guests in 3 non-smoking, air-conditioned restaurants. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers snacks. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

 Amenities at Iberostar Heritage Grand Mencey Amenities at Iberostar Heritage Grand Mencey

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Hire

    • -

      Car Park

    • -

      Casino

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Garage

    • -

      Lifts

    • -

      Restaurant(s)

    • -

      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Wifi

  • Meals

    • -

      Breakfast Buffet

    • -

      Full Board

    • -

      Half Board

    • -

      Special Diet

  • Sport/Entertainment

    • -

      Children's Entertainment

    • -

      Cycling/Mountain Biking

    • -

      Entertainment Programme

    • -

      Golf

    • -

      Gym

    • -

      Indoor Pool

    • -

      Jacuzzi

    • -

      Massage

    • -

      Outdoor Pool(s)

    • -

      Parasols

    • -

      Sauna

    • -

      Sun loungers

    • -

      Sun terrace

LocationLocation

Map preview

Around this property:

Park

50 m

City Centre

150 m

Shopping opportunities

400 m

Bus Station

2 km

Beach

8 km

User Rating & ReviewsUser Rating & Reviews

  • Sleep Qualityrating
  • Locationrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

1814

Very Good

697

Average

245

Poor

85

Terrible

48

Recent Reviews: 2889

  • User:Andy W

    Trip type: Couples

    Chilled, comfortable environment and attentive service that’s keeps pulling us back

    rating21 Aug 2025

    This is our 5th holiday at the Grand Mency over the last 7 years. Santa Cruz has so much to offer and explore for families and couples, but the hotel offers that place of serenity with attentive...
  • User:X1866EBanthonys

    Trip type: Couples

    Great stay

    rating18 Aug 2025

    Location - great right by the park and central for town centre and restaurants Rooms : a little bit dated some attention for detail e.g banister rail on balcony needs re painting as it all flaking...
  • User:Hmrs81

    Trip type:

    Perfection

    rating30 Jun 2025

    We booked this trip based on the hotel not knowing it was a city break as opposed to a holiday resort as other parts of Tenerife but what a delight it has been. The hotel is immaculate and the maids...
  • User:BirdyE_12

    Trip type: Couples

    Service is not 5* standard

    rating05 Jun 2025

    First I will start with the positives the hotel is lovely and well maintained and very clean. The room had a large comfy bed and we requested a garden view which I recommend as the view and quietness...

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