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About Iberostar Heritage Grand Mencey
Centrally located in Santa Cruz, this hotel is about 8.5 km from the public sandy beach. The nearest shops can be reached within about 400 m.
The hotel has 7 lifts and features 261 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. A car hire service, 24-hour room service (for a fee), 14 conference rooms, a projector and a flip chart and pens are available. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Daily newspapers are available for purchase.
Rooms are equipped with air conditioning. Guests have garden view from the balcony or terrace, which are standard features of some rooms. Rooms have a queen-size bed or a king-size bed. A safe and, for a fee, a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a flatscreen television with satellite channels and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a bidet. A hairdryer, a vanity mirror and bathrobes are provided. Wheelchair-accessible rooms can also be booked.
Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas (for a fee). A hot tub invites guests to soothe their muscles (for a fee), and a poolside snack bar will take care of any hungry bellies. Parasols and comfortable sun loungers are available on the sun terrace. Those who wish to stay active while on holiday can enjoy golf and paddle tennis. For a fee, cycling/mountain biking is also available. The fitness rooms are perfect for a comprehensive workout. Various wellness options, such as a spa, a sauna, a hammam, massage treatments and a reflexology massage, are offered for a fee. Guests of all ages have the opportunity to enjoy a fun entertainment programme.
The hotel includes a bar. Delicious specialities await guests in 3 non-smoking, air-conditioned restaurants. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers snacks. The hotel offers a selection of alcoholic and non-alcoholic beverages.
The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.
Amenities at Iberostar Heritage Grand Mencey
Facilities
Air conditioning
Bar(s)
Bicycle Hire
Car Park
Casino
Conference Room
Currency Exchange
Disability-friendly
Garage
Lifts
Restaurant(s)
Restaurant(s) with non-smoking area
Room Service
Wifi
Meals
Breakfast Buffet
Full Board
Half Board
Special Diet
Sport/Entertainment
Children's Entertainment
Cycling/Mountain Biking
Entertainment Programme
Golf
Gym
Indoor Pool
Jacuzzi
Massage
Outdoor Pool(s)
Parasols
Sauna
Sun loungers
Sun terrace
Location
Around this property:
Park
50 m
City Centre
150 m
Shopping opportunities
400 m
Bus Station
2 km
Beach
8 km
User Rating & Reviews
Excellent
1814
Very Good
697
Average
245
Poor
85
Terrible
48
Recent Reviews: 2889
User:Andy W
Trip type: Couples
Chilled, comfortable environment and attentive service that’s keeps pulling us back
21 Aug 2025
User:X1866EBanthonys
Trip type: Couples
Great stay
18 Aug 2025
User:Hmrs81
Trip type:
Perfection
30 Jun 2025
User:BirdyE_12
Trip type: Couples
Service is not 5* standard
05 Jun 2025
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