69+ photos
Centrally located in Santa Cruz, this hotel is about 8.5 km from the public sandy beach. The nearest shops can be reached within about 400 m.
The hotel has 7 lifts and features 261 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. A car hire service, 24-hour room service (for a fee), 14 conference rooms, a projector and a flip chart and pens are available. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Daily newspapers are available for purchase.
Rooms are equipped with air conditioning. Guests have garden view from the balcony or terrace, which are standard features of some rooms. Rooms have a queen-size bed or a king-size bed. A safe and, for a fee, a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a flatscreen television with satellite channels and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a bidet. A hairdryer, a vanity mirror and bathrobes are provided. Wheelchair-accessible rooms can also be booked.
Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas (for a fee). A hot tub invites guests to soothe their muscles (for a fee), and a poolside snack bar will take care of any hungry bellies. Parasols and comfortable sun loungers are available on the sun terrace. Those who wish to stay active while on holiday can enjoy golf and paddle tennis. For a fee, cycling/mountain biking is also available. The fitness rooms are perfect for a comprehensive workout. Various wellness options, such as a spa, a sauna, a hammam, massage treatments and a reflexology massage, are offered for a fee. Guests of all ages have the opportunity to enjoy a fun entertainment programme.
The hotel includes a bar. Delicious specialities await guests in 3 non-smoking, air-conditioned restaurants. Catering options include bed and breakfast, half board and full board. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers snacks. The hotel offers a selection of alcoholic and non-alcoholic beverages.
Calle Doctor Jose Naveiras, 38
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
2969 reviewsUser: Anthony L
Trip type: Family
This hotel has a old world charm.
I always stay at this location, good rooms, great pool, gym, spa, bars and restaurant's. I visit Tenerife several times a year and always make a point of staying at this hotel. I travel the world with work and I rate this hotel and this city as well worth a vi…
User: wendykX1204SP
Trip type: Couples
Not our favorite vacation
The hotel was nice for our vacation. But the bed was not comfortable. You need more healthy things to eat. Employees were nice. But was not so excited being at the Santa Cruz de Tenerife, Canary Islands. We will not visit this area again. online experience,…
User: Angela S
Trip type: Couples
Interesting menu, good service
After a small obstacle because we had not booked a table in advance, everything worked out really well. Great service, lovely food. online experience, Owner at Iberostar Heritage Grand Mencey, responded to this review Dear Angela,We are happy to hear that…
User: freddifederica
Trip type: Couples
Awesome stay, beyond expectations
Great experience, great (heated) outdoor pool, best restaurants in town, atmosphere is very friendly and relaxed.Carlos at the Los Laureles Restaurant was very nice, friendly and attentive. Kenier (lifeguard at the pool) was also very attentive, friendly and w…
User: russello895
Trip type: Family
Checked out the hotel 4 days early because it was so bad.
Booked through jet2 for a luxury family holiday. Was very disappointed overall and actually left the hotel 4 days early. On arrival we had no help with our luggage or guidance of any sort. Checked into outer rooms which were extremely basic and small and no vi…
