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Hotel Puerto Palace

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Hotel Puerto Palace

locationPuerto de la Cruz, Tenerife

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About Hotel Puerto PalaceAbout Hotel Puerto Palace

Location

This hotel's location is in the district of San Antonia, overlooking Taoro Park. Convenient public transport links are only 100 metres from the hotel and the beach is roughly 800 m away.

Facility

315 rooms, including 36 single rooms and 268 double rooms, are located on 4 storeys and can be reached by 4 lifts. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Further services and facilities include a car hire service, medical assistance, a transfer service, an alarm call service, a laundry service and a hotel shuttle bus. A business centre with projector and a flip chart and pens is available. Larger events can be organised with the help of the conference service. 5 conference rooms are available for lectures, presentations and meetings.

Rooms

Air conditioning ensures that rooms maintain just the right temperature. In most units, guests can enjoy a view of the sea from a balcony or terrace. Guests are sure to get a good night's sleep in the king-size bed. Separate bedrooms are available. Extra beds or children's beds can be provided upon request. A desk, and for a fee, a safe and a minibar are also available. Guests will also find a mini fridge included among the standard features. Other features include a telephone, a flatscreen television with satellite channels and WiFi (no extra charge). The bathrooms have a bathtub and a bidet. A hairdryer, a vanity mirror and a telephone are available for daily use. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book 5 wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has 11 family rooms and non-smoking rooms.

Sport

A terrace with sun loungers and parasols is available. A variety of refreshing drinks await guests at the pool bar. The wide range of activities offered at the hotel ensures that there is something new to do every day, including tennis, bocce, volleyball, basketball and crazy golf. Sport and leisure options include table tennis or, for a fee, a gym and pilates. A spa, a sauna and massage treatments are available (subject to charge). Third-party operators offer massage treatments. Evening entertainment includes live music (no extra charge).

Meals

Dining facilities include a breakfast room, a café and a lobby bar. Guests can indulge their palates at the restaurant (non-smoking, a buffet and high chairs). The hotel offers a wide range of catering options. Bed and breakfast, half board and full board can be booked. A generous breakfast buffet guarantees a great start to the day. For lunch, guests can choose between à la carte and a set menu. Dinner is served as a buffet. Diet meals, gluten-free meals, vegetarian dishes, children's meals, lactose-free food, vegan food and whole, unprocessed foods can be prepared on request. The hotel also offers special catering options. The show cooking is a particularly special attraction. Alcoholic beverages are available for an additional fee. There are non-alcoholic beverages and international brands as well.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Hotel Puerto Palace Amenities at Hotel Puerto Palace

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Newspaper kiosk

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Additional hygiene measures in catering

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand hygiene training for employees

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Intensified room cleaning

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Lunch

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      Breakfast Buffet

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      Evening Buffet

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      Full Board

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      Half Board

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Badminton

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      Basketball

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      Billiards/Snooker

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      Bocce

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Heated Pool(s)

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      Jacuzzi

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Table Tennis

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      Tanning Studio/Solarium

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Public Transport

100 m

City Centre

800 m

Park

800 m

Bus Station

800 m

Beach

800 m

Sea

800 m

Beach

1 km

Sea

1 km

Forest

15 km

User Rating & ReviewsUser Rating & Reviews

  • Sleep Qualityrating
  • Locationrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

752

Very Good

662

Average

195

Poor

62

Terrible

33

Recent Reviews: 1704

  • User:Gary S

    Trip type:

    Beautifully kept hotel - excellent value for money

    rating03 Sept 2025

    We stayed for a week at the end of August 2025, as part of a Jet2 Holidays package. We were very impressed by the hotel and thoroughly enjoyed our time here. Nothing is perfect in this world, but...

  • User:ClareStrong

    Trip type:

    A great choice for Puerto de la Cruz

    rating30 Aug 2025

    A great choice for Puerto de la Cruz. The hotel was spotless throughout, with friendly staff throughout the hotel. Facilities are great, especially the pool and gardens, which were always...

  • User:kwilkinson53

    Trip type:

    Room for improvement

    rating23 Aug 2025

    Arrived late at night to the hotel, stunningly lit outside at night, hotel was beautiful inside and out. Fantastic pool and garden areas all well maintained. Rooms were quite spacious and cleaned...

  • User:WHITEY4321

    Trip type:

    Nice hotel, terrible service and location.

    rating22 Aug 2025

    We’ve just returned from a 10-night stay, and while the hotel looked stunning when we arrived at 11:00 PM — beautifully lit up at night — our overall experience was mixed. Roughly 90 minutes...

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