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This hotel's location is in the district of San Antonia, overlooking Taoro Park. Convenient public transport links are only 100 metres from the hotel and the beach is roughly 800 m away.
315 rooms, including 36 single rooms and 268 double rooms, are located on 4 storeys and can be reached by 4 lifts. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Further services and facilities include a car hire service, medical assistance, a transfer service, an alarm call service, a laundry service and a hotel shuttle bus. A business centre with projector and a flip chart and pens is available. Larger events can be organised with the help of the conference service. 5 conference rooms are available for lectures, presentations and meetings.
Air conditioning ensures that rooms maintain just the right temperature. In most units, guests can enjoy a view of the sea from a balcony or terrace. Guests are sure to get a good night's sleep in the king-size bed. Separate bedrooms are available. Extra beds or children's beds can be provided upon request. A desk, and for a fee, a safe and a minibar are also available. Guests will also find a mini fridge included among the standard features. Other features include a telephone, a flatscreen television with satellite channels and WiFi (no extra charge). The bathrooms have a bathtub and a bidet. A hairdryer, a vanity mirror and a telephone are available for daily use. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book 5 wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has 11 family rooms and non-smoking rooms.
A terrace with sun loungers and parasols is available. A variety of refreshing drinks await guests at the pool bar. The wide range of activities offered at the hotel ensures that there is something new to do every day, including tennis, bocce, volleyball, basketball and crazy golf. Sport and leisure options include table tennis or, for a fee, a gym and pilates. A spa, a sauna and massage treatments are available (subject to charge). Third-party operators offer massage treatments. Evening entertainment includes live music (no extra charge).
Dining facilities include a breakfast room, a café and a lobby bar. Guests can indulge their palates at the restaurant (non-smoking, a buffet and high chairs). The hotel offers a wide range of catering options. Bed and breakfast, half board and full board can be booked. A generous breakfast buffet guarantees a great start to the day. For lunch, guests can choose between à la carte and a set menu. Dinner is served as a buffet. Diet meals, gluten-free meals, vegetarian dishes, children's meals, lactose-free food, vegan food and whole, unprocessed foods can be prepared on request. The hotel also offers special catering options. The show cooking is a particularly special attraction. Alcoholic beverages are available for an additional fee. There are non-alcoholic beverages and international brands as well.
c/ Dr, Cobiella Zaera s.n.
Check-in from 4:00 PM · check-out by 12:00 PM
Very Good
1767 reviewsUser: Louise S
Trip type: Friends getaway
Quiet hotel in early season
Hotel is lovely pool area clean and large, it was really quiet and no fighting for sun beds, hotel decor lovely and modern, food was good we only had breakfast lots of variety, bar food not so good, frozen produce, great variety in drinks, rooms comfortable bu…
User: Bríd W
Trip type: Couples
No atmosphere 3 star hotel
The hotel lacked 4 star service. The gym was outside the hotel and you had to pay €10 to use it each time, no discount as a hotel resident. The cleaning staff did very little in the rooms bar change the bins and towels. No kettle in the room. You had to pay ex…
User: suziemidlands
Trip type: Couples
Lots to do in Puerto de la Cruz plenty of restaurants
Perfect location within walking distance if centre Mark Menzhausen, General Manager at Hotel Puerto Palace, responded to this review Dear suziemidlands,Thank you very much for your positive feedback.We are delighted that you enjoyed our location and the c…
User: melandpault
Trip type: Couples
Amazing
We have been here 3 times, it is an amazing hotel, friendly staff ,great food, and amazing entertainment, Juan Carlos Morales, he was outstanding, we see him everytime, really lovely man, takes time to speak to you, great voice.Facilities are great, so cleanWe…
User: kaisuli71
Trip type: Business
Good hotel. Stay here.
I have stayed here a couple of times. The hotel is very good. Good service, mostly friendly staff, clean, well taken care of, good breakfast. Nice bar in the evening. A garden with swimming pool is very beautiful and the nice place to spend time and relax. Als…
