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This hotel is located in an ideal situation in Puerto de la Cruz and commands stunning views over the town in the direction of Teide. The town centre, the sand washed by the Atlantic, the exotic Lagos de Martiánez swimming pool complex and a shopping centre are all situated just 500 m away. This establishment is 28 km from Tenerife North Airport and 90 km from Tenerife Sur Airport.
The hotel was modernised in 2025. Guests have a choice of 224 rooms, including 113 double rooms, located in a 7-storey main building and a 2-storey auxiliary building. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and 3 lifts. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. A business centre with fax machine and projector is available.
Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. All rooms are carpeted and include a double bed or a queen-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. For guests' convenience, units include a refrigerator and a mini fridge. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. 10 wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. 28 family rooms are available for parents with children.
Guests can go for an energising swim at the freshwater pool complex (in part heated). A hot tub invites guests to soothe their muscles (for a fee), and a poolside snack bar will take care of any hungry bellies. A terrace with sun loungers and parasols is available. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Water sports enthusiasts are offered diving. Table tennis and billiards or, for a fee, a gym, are among the sport and leisure options available. A wellness area with a solarium is available to guests. For a fee, a sauna are also offered. Entertainment options and leisure facilities include an entertainment programme and live music.
Dining facilities include a restaurant with air conditioning, a dining room, a breakfast room, a café and a bar. Catering options include bed and breakfast, half board and all-inclusive. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. The show cooking is a particularly special attraction.
Calzada Martianez, 2
Check-in from 3:00 PM · check-out by 12:00 PM
Good
1664 reviewsUser: Gceo4
Trip type: Friends getaway
Average but mainly due to room allocation
Nice hotel relatively close to the beach. However not great for people with walking disability. Positioned on a hill with either approximately 200 steps or a steep hill to negotiate. Breakfast was good but dinner disappointing. One main bug bear was the locati…
User: Derek O
Trip type: Couples
Bore off
Moan moan moan, all the boring so called "reviewers" leaving bad reviews. Hahaha, you're here in winter, you paid half the summer price, you should know that the Spanish renovate their hotels at this time of year. Ahhhhhh diddummmmms, was it a bit noisy for yo…
User: Alibali27
Trip type: Solo travel
Beautiful Hotel in fab location
I was quite apprehensive going to the El Tope as I had read so many bad reviews. I knew as a solo traveller going with TUI I would probably be in a basement room which are talked about with horror by some reviewers. I was in 005 a basement room and I really li…
User: pjc00
Trip type: Couples
Bad experience.
Absolutely Dire, pneumatic drills going, said there maybe some minor work going on. !!! Noise in room horrendous, even by pool area. Said it will go on for the remainder of our stay. Staff not interested. Food poor, service poor. St great expense to ourselves…
User: Fern S
Trip type: Couples
Very average
We came here on a jet 2 holiday and whilst the hotel was clean and “renovated” I wouldn’t give it a five star. The food in the buffet was very mediocre buffet food with both me and my partner who aren’t picky eaters mainly eating the pizza and pasta as the res…
