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This beach hotel is situated directly on Puerto de la Cruz's promenade just a short distance from shopping venues, bars, cafés and restaurants. Playa Martinez bay is just a few steps away. Tenerife North airport is 25 km or 25 minutes away.
The hotel has 39 junior suites, 63 single rooms and 237 double rooms, which are located on 10 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are a number of shops, including a supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a projector.
Rooms are equipped with air conditioning and central heating. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. The rooms have a queen-size bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. The hotel has family rooms and non-smoking rooms.
Guests can strike that perfect balance between exercise and relaxation in one of the 2 indoor and outdoor pools. The freshwater pool area, which is in part heated, also has a children's pool. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, archery and fishing. With windsurfing, banana boat rides, catamaraning, kayaking and diving available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts and bowling. There is a wellness area with a spa, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Subject to charge: a sauna. Leisure facilities include an entertainment programme, a kids' club, a kids' disco and live music.
Dining facilities include a restaurant with air conditioning, a café and a bar. Catering options include half board, full board and all-inclusive. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.
Avenida Colon, 12
Check-in from 3:00 PM · check-out by 12:00 PM
Good
3118 reviewsUser: Jo B
Trip type: Family
Lovely hotel, lovely staff
We stayed at this hotel for five nights, on our late arrival they was a cold buffet waiting for us which was unexpected and very lovely. The staff were very friendly, helpful and went the extra mile with us. Especially with our son who is autistic and has high…
User: Andrea L
Trip type: Family
Unhygienic
Wouldn’t recommend. Hotel rooms- hotel room was quite small especially when we paid extra for superior rooms. Food - breakfast and lunch was very much the same everyday. Also myself, my husband and daughter ended up having a sickness bug which consequently end…
User: Linda H
Trip type: Solo travel
Positives and negatives overall good
The Hotel H10 Tenerife Player Puerto da la Cruz Was in a prime position on the front promenade.Hotel was spotless clean . Stayed in room 340 . Spacious room with a balcony couldn’t fault it .Swimming pool area was nice with added entertainment Aqua aerobics of…
User: ann b
Trip type: Friends getaway
We loved the area and the sea view room was very lovely
The food was not good at all , we have stayed at many hotels all over the world but the food at this hotel was the worst we have ever had sorry to say , and no we are definitely not choosy people . One morning I went to get some porridge and could not believe…
User: Cath L
Trip type: Couples
Good and bad points. Wouldn't recommend or go back myself
There were good and bad aspects of our recent stay at this hotel. Starting with the bad. There were often not enough staff on reception. We had to queue for about 20 minutes to check in upon arrival, and queue again to ask about things during our stay. The res…
