


44+ photos
This hotel, which boasts an excellent location in Puerto de la Cruz, is just 10 min away from Martiánez Lake.

Avenida Familia de Betancourt y Molina, 32
Check-in from 2:00 PM · Check-out by 11:00 AM

Avenida Familia de Betancourt y Molina, 32
Check-in from 2:00 PM · Check-out by 11:00 AM
Average
1014 reviewsUser: ?????? ?
Trip type: Friends getaway
Extremely disrespectful treatment of guests — a very disappointing experience
I had a very unpleasant experience at this hotel and, unfortunately, I cannot recommend it.The most upsetting incident happened in the restaurant. When I entered with a towel wrapped around my head, several staff members grabbed me by the arms and touched/poked my head without my consent. There was a sign at the entrance stating that guests were not allowed to enter wearing swimwear. If there was… I had a very unpleasant experience at this hotel and, unfortunately, I cannot recommend it.The most upsetting incident happened in the restaurant. When I entered with a towel wrapped around my head, several staff members grabbed me by the arms and touched/poke…
User: 364kellye
Trip type: Couples
Not as advertised
This hotel is not as advertised. The photos are not a true reflection of its condition. The air-conditioning doesn't work. it leaks in the dining area dripping onto tables and food. In our room mould covers the wall and ceiling around the unit. The balcony doors don't slide easily or close properly. No fridge or tea/coffee facilities in the room as advertised. Although the tv is a smart tv this fa… This hotel is not as advertised. The photos are not a true reflection of its condition. The air-conditioning doesn't work. it leaks in the dining area dripping onto tables and food. In our room mould covers the wall and ceiling around the unit. The balcony doo…
User: francesca c
Trip type: Family
Not great
Great place if you want to be near the centre. Staff are quite arrogant… apart from the lovely lady on reception. My mother had asked for some sugars for her coffee and received mojitos..the staff was quite rude in the bar at various times. The atmosphere is quite dead. There’s not much barr from the elderly. Food is quite bland and basic. Pasta, meat, paella. Breakfast is ok. Limited high chairs… Great place if you want to be near the centre. Staff are quite arrogant… apart from the lovely lady on reception. My mother had asked for some sugars for her coffee and received mojitos..the staff was quite rude in the bar at various times. The atmosphere is q…
User: Anthony D
Trip type: Family
Not worth 4 stars, but not too terrible
Bizarre rule about not being allowed to fill one's water bottle at the purified water dispenser in the dining hall.Very plain hotel, at best a 3 star vibe. Food was simple and mostly acceptable, with some menu weirdness like fresh bananas every day but not at breakfast (?).Some staff are wonderful, majority helpful, but not all (especially if you dare fill a water bottle at the purified water disp… Bizarre rule about not being allowed to fill one's water bottle at the purified water dispenser in the dining hall.Very plain hotel, at best a 3 star vibe. Food was simple and mostly acceptable, with some menu weirdness like fresh bananas every day but not at…
User: Anthony D
Trip type: Family
Some good points some bad points, overall not at all a 4 star experience
Overall nice staff but if you have difficulty walking like my mother, best to avoid. Impossible gradient on the ramp to enter the dining hall. I pushed my mom up it in a rented chair, and lucky I'm a weight-lifter. Not allowed to fill a water bottle from their filtered water dispenser even if you use a glass and tip it into a water bottle. Got yelled at and insulted by a staff member and managemen… Overall nice staff but if you have difficulty walking like my mother, best to avoid. Impossible gradient on the ramp to enter the dining hall. I pushed my mom up it in a rented chair, and lucky I'm a weight-lifter. Not allowed to fill a water bottle from their…
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