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The hotel is just 1.5 km from the centre of the city, beach and natural pools of the lake. Located in a residential area of La Paz, in Puerto de la Cruz, this comfortable hotel offers its guests a pleasant atmosphere, combining perfectly serenity and fun. Surrounded by a unique natural environment, this friendly hotel offers modern facilities and is ideal for a relaxing holiday.
The hotel has 2 lifts and features 234 non-smoking rooms. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Parking spaces are available to guests travelling by car. Other services include a childcare service, a car hire service, a transfer service, a laundry service and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A projector is available for guests' business needs.
Rooms are equipped with air conditioning and individually adjustable heating. Guests can enjoy the sea view from a balcony or terrace. All rooms are carpeted and include a double bed or a queen-size bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a refrigerator included among the standard features. A telephone, satellite television and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower.
A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. The hotel offers an extensive outdoor sports programme, including tennis, bocce, beach volleyball, basketball, crazy golf and golf. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards and darts. Available for a fee are beauty salon and massage treatments. Additional leisure activities include an entertainment programme, a kids' club and live music.
The hotel includes a non-smoking restaurant and a bar. A variety of catering options can be booked. Guests can choose between half board and all-inclusive. A delicious breakfast gives guests plenty of energy for the day. At lunch and dinner, guests serve themselves at the generous buffet. Special culinary options, such as vegetarian dishes, are also available. All-inclusive holidaymakers enjoy special extras, including snacks. The hotel offers a selection of alcoholic and non-alcoholic beverages.
Calle Acevino, 21
Check-in from 2:00 PM · check-out by 12:00 PM
Average
3091 reviewsUser: Socialtraveller66
Trip type: Couples
Not 4 star
Starting with positives, room was ok, beds very good, staff very good and friendly. Cleanliness also very good.Negatives food is very poor and the entertainment was embarrassing. Also the "nightclub" on the roof was way too loud and went on until 2am! Totally…
User: lisahK7142UF
Trip type: Family
I would stay again knowing about the other 2 hotels we can use
ProsThe hotel was very clean throughout and the reception area always smelt lovely, which made a great first impression. The pool area was spotless and well-maintained, making it a really enjoyable place to relax. The drinks were a highlight—especially the alc…
User: Shelley h
Trip type: Family
Get some night security staff. I would have felt safer
So this is my review of the hotel. It's modern tidy. The food is acceptable. Rooms were cleaned well everyday withbfrsh towels if needed. The pool is lovely even though the Sun beds are uncomfortable there are plenty of them. The location could be tricky if yo…
User: Anyer P
Trip type: Family
Worst experience at this hotel
I had the worst experience at this hotel; there was no air conditioning, even though the description and online reviews claim there is – this is FALSE. The food was repetitive; breakfast was the same every day for eight consecutive days, lunch was poor, and di…
User: Lyndsey J
Trip type: Family
Do not book this for a family holiday
Arrived on the 7/4/26 at 11:15 at night, there is a total of 9 of us, 6 adults a 2 12 and 14 year old, we asked could we get a drink from somewhere as we’ve been travelling all day, told us the all inclusive stopped at 11pm but we could pay for drinks until 12…
