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This hotel is quietly situated just 15 minutes' walk from the centre of Puerto de la Cruz, where there is an abundance of shops and entertainment options. The Playa Jardín, as well as the Castillo San Felipe, are both to be found just a few paces away and there is a bus stop a stone's throw from the hotel.
The hotel has 3 suites, 24 single rooms and 310 double rooms, which are located on 13 storeys and are reachable by lift. Multilingual staff (English, German, French) at the 24-hour reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a car hire service, medical assistance, a transfer service, a laundry service and a hairdresser. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with fax machine and projector is available.
Air conditioning ensures that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked. The hotel has 337 non-smoking rooms.
Guests can enjoy a refreshing swim in the outdoor pool area. A hot tub invites guests to soothe their muscles (for a fee), and a poolside snack bar will take care of any hungry bellies. Sun loungers and parasols are available on the sun terrace. The hotel offers numerous indoor sports, including table tennis, billiards and squash or, for a fee, a gym. Available for a fee are beauty salon and massage treatments. Guests of all ages have the opportunity to enjoy an entertainment programme.
Various dining options are available, including a restaurant (with high chairs), a café and a bar. Catering options include bed and breakfast, half board and all-inclusive. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. Special culinary options, such as diet meals, are also available. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.
Avenida Blas Pérez González 11
Check-in from 3:00 PM · check-out by 12:00 PM
Good
5150 reviewsUser: Shelly R
Trip type: Friends getaway
Fantadtic staff
Rooms basic, food nice not very hot not a different variety every day boring after a week. Entertainment in evening late starting and only suitable for the spanish. The staff were fantastic, friendly nothing was too much trouble. Reception staff went beyond an…
User: C162FKjonathanm
Trip type: Couples
Basic with awful food
We went half board. The staff are very helpful the room is minimal but ok, and there is a good outdoor swimming pool . But……the food ! Oh my goodness the food is terrible. Coffee is powered with milk that looks like dirty water. Orange Juice made from some che…
User: AReviewerSB
Trip type: Friends getaway
One to avoid !
Definately avoid. All inc/half board is def not as everything is limited and popular things on the menu run out quickly. Drinks are restricted even soft drinks on AI. The only lunch time 'snack' for the non meat eater is plain salad or salad sandwich ! Staff a…
User: Nick_Mc1
Trip type: Solo travel
It is unbeatable for the price
Well I didn't read any of the reviews on Trustpilot or Trip Advisor before booking, and I'm glad I didn't as it would of probably changed my choice. I originally booked a standard single room which was far too small and it was right behind the elevators with o…
User: Kyle B
Trip type: Couples
Not the 4 star we expected would be a 3 if lucky
I wasn’t expecting a 5 star experience before arriving here as we paid a budget price. But I wasn’t expecting a 4 star hotel to be this bad. Food was all just reheated from previous day, the room needed serious renovations and it was skeleton staff with only o…
