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This hotel is situated in Puerto de la Cruz, just across the promenade from the beach. The city centre is only around 300 m away and San Telmo seawater swimming pool is just a few minutes away. An abundance of shops and entertainment venues are located in the immediate vicinity. Public transport links are to be found only 400 metres from the hotel.
36 junior suites, 45 single rooms and 180 double rooms are located on 17 storeys and can be reached by lift. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine. Lectures, presentations and meetings can be held in one of the 2 conference rooms.
Rooms feature a living area and a bathroom. Air conditioning ensures comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a mini fridge. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) ensure optimal comfort. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms, 261 non-smoking rooms and smoking rooms.
While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub (for a fee). A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers a wide range of outdoor sports, including bocce, crazy golf and archery. For a fee, guests can also enjoy tennis. Water sports enthusiasts can enjoy water aerobics and aquafit. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts and aerobics. The wellness area's offerings provide pure relaxation and include a spa and a solarium. For a fee, massage treatments is also available. Leisure facilities include an entertainment programme, a kids' club and live music.
Dining facilities include a dining room, a café and a bar. Guests can indulge their palates at 4 restaurants (non-smoking, air conditioning and high chairs). Catering options include half board and all-inclusive. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for lunch and dinner). Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available.
Avenida de Colon , 22
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
2548 reviewsUser: Christine M
Trip type: Solo travel
Lovely hotel, shame about the food
The hotel is lovely and clean. Its just a shame the food in the restaurant was awful and I lived on salad for a week Sara Mendez, Dueño at Bahia Principe Explore San Felipe, responded to this review Dear Christine,Thank you for taking the time to share yo…
User: johnlY3747JG
Trip type: Couples
Brillant stay
We have been to the Canaries many times, and this hotel is up there with the best. Arrived at 1 p.m., we didn't have to wait until 3 p.m.; our room was ready. Quick check-in. The room was very clean, and the cleaner was at our room at 10 a.m. all 8 days—10 out…
User: tiernon
Trip type: Couples
Marginal, with some good, and some terrible
Great location, good rooms, poolside clean and well maintained.Generally, the hotel is fair value, however there are pitfalls. Parking fees are ridiculous. All inclusive buffet is just about average, reasonable choice but not great.The bar is typical of an all…
User: The bald guy a
Trip type: Couples
Excellent Hotel, Good Value for Money
My wife and I visited the hotel over Easter 2026. We travelled by Easy Jet Holidays.The staff at reception were excellent and we had no problems booking in /out and they were always there with a smile when we chatted.As many people have mentioned the hotel was…
User: rohit p
Trip type: Family
Major disappointment: Poor service and cancelled entertainment
Our 4-night stay was one of the worst experiences we’ve had in the hotel industry. The entertainment was cancelled twice without any prior notice. We let our kids stay up late specifically for these shows, only for them to end up exhausted and disappointed. Ma…
