70+ photos
Perfect for parents with children, this hotel is situated in a quiet area approximately 1.2 km from the centre of Puerto de la Cruz.
The complex was renovated in 2021. Guests have a choice of 438 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Guests receive a welcome drink upon arrival. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas (no extra charge). The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a babysitting service (on request and for a fee), a car hire service, a laundry service and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The conference room is available for conferences, lectures and meetings.
Air conditioning ensures that rooms maintain just the right temperature. Rooms include a double bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge and a stovetop. A telephone, satellite television and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a bathtub. A hairdryer, a vanity mirror and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Guests can also book 5 wheelchair-friendly rooms with wheelchair-accessible bathrooms. Family rooms are available for parents with children.
Guests can work out or just relax in the outdoor (free) and indoor pools (for a fee). Kids can splash about in a special swimming area just for them. A sun terrace is a great place to while away the hours. Refreshing drinks are served at the poolside snack bar. A wide range of sports and activities are offered at the hotel, such as bocce. For a fee, guests can also enjoy cycling/mountain biking, golf and paragliding. With water aerobics or, for a fee, jet skiing, sailing and kayaking available, fans of water sports have plenty of options to choose from. The hotel offers numerous indoor sports, including table tennis, billiards, darts, aerobics and pilates or, for a fee, a gym. Guests can relax and unwind in the wellness area (massage treatments). Guests of all ages have the opportunity to enjoy a fun entertainment programme.
Various dining options are available, including a bar and a lobby bar. Guests can dine at the restaurant (non-smoking, a buffet, air conditioning and high chairs). A generous breakfast guarantees a great start to the day. At lunch and dinner, guests serves themselves at the generous buffet. Diet meals and vegetarian dishes can be prepared on request. The complex also offers snacks. The show cooking is a particularly special attraction. The complex offers a selection of alcoholic and non-alcoholic beverages.
Antonio Ruiz Álvarez, 7
Check-in from 15:00 · check-out by 12:00
Good
2996 reviewsUser: Mobile56837127804
Dirty bathroom
The worst experience—there was a dirty bathtub, a leaking toilet, and water on the bathroom floor. You could also smell sewer gas.
User: Sunshine56678807077
Trip type: Couples
This is a 3 star plus hotel which has been refurbished very well
I always write honest reviews to genuinely help others.The hotel mainly caters to French guests, with a French entertainment team. As a couple looking for a chilled, relaxing week, this didn’t bother us at all.Transfer time from the airport is around 80–90 min…
User: Lorraine C
Trip type: Couples
Terrible hotel!
Worst hotel ever! My birthday was ruined by this hotel as all animation was in French. I have nothing against French people but we were not able to enjoy or participate in any entertainment!This got worse…..my husband booked a suite as a surprise. The room was…
User: Vorlina
Trip type: Family
A really great place for the mobility impaired - do try it!
This review is heavily focused on the mobility disabled traveller experience. I use a walking stick, but I look to consider those who might use wheelchairs.First, a thank you to all the Alua staff who helped us so much during our stay. Hector on the room alloc…
User: alisonmh2023
Trip type: Family
Not very welcoming to British people
Booked through Tui. First experience with Reception staff was poor. Lack of English understanding however they fluently communicated with other European visitors.Went to report curtains had come away and they thought I wanted more hangers, asked for churches,…
