Acevi Val d'Aran

Recent Reviews: 455

• User: MollysMum50

  Trip type: Couples

  Nothing special

  22 Sep 2023

  The room was clean with a comfortable bed and okay bathroom. Whilst it was relatively cheap and okay for one night, it did not feel 4 star. There were no tea/coffee making facilities in the room. Cannot comment on the location as we were only using it as a one night stopover.The room was clean with a comfortable bed and okay bathroom. Whilst it was relatively cheap and okay for one night, it did not feel 4 star. There were no tea/coffee making facilities in the room. Cannot comment on the location as we were only using it as a one… Read more

• User: lsanjuan112

  Nice location

  26 Jul 2022

  The hotel bedrooms could be more updated, the spa is fairly good although is too dark and breakfast is ok (the "sweet" part like croissants, muffins, donoughs, etc should be improved - they were cold and hard to bite). The location, next to the river, was appreciated.The hotel bedrooms could be more updated, the spa is fairly good although is too dark and breakfast is ok (the "sweet" part like croissants, muffins, donoughs, etc should be improved - they were cold and hard to bite). The location, next to the river, was appr… Read more

• User: charlied816

  Definitely not a 4 star hotel

  03 Mar 2022

  Start with the positives. Breakfast is good, the rooms are clean and heated well. The staff are around and doing their jobs but there is zero atmosphere. Surprised there was not even a bar in the evenings to have a drink at. There is a vending machine in the entrance sadly. It is basically a room with breakfast. There are no facilities in the room for making your own drinks - tea or coffee or hot… Read moreStart with the positives. Breakfast is good, the rooms are clean and heated well. The staff are around and doing their jobs but there is zero atmosphere. Surprised there was not even a bar in the evenings to have a drink at. There is a vending machine in the e… Read more

• User: SouthBankBoy

  Trip type: Couples

  Disappointed

  12 Jul 2021

  Stayed 3 nights and thought the hotel was below our expectations. Rooms are small as was the bathroom. Lots of chips in the bath and surrounding tiles. Breakfast looked ok but as we were there early most of the hot items were undercooked. The internet was very poor, difficult to enter and slow, very slow. Yes the location is good and the staff reasonably pleasant but overall we were disappointed.Stayed 3 nights and thought the hotel was below our expectations. Rooms are small as was the bathroom. Lots of chips in the bath and surrounding tiles. Breakfast looked ok but as we were there early most of the hot items were undercooked. The internet was very… Read more

• User: A7708ICnickl

  Disappointing service, Unfortunate spa policy

  14 Feb 2020

  Very disappointing customer service from the management, reception, and restaurant staff. I had some simple requests and some questions, but I was treated as if my requests were very strange and highly inconvenient. I also wrote to the hotel management and spa for a separate issue and got no reply. I don't expect a hotel to be able to grant every request, but as a guest I expect to be treated poli… Read moreVery disappointing customer service from the management, reception, and restaurant staff. I had some simple requests and some questions, but I was treated as if my requests were very strange and highly inconvenient. I also wrote to the hotel management and spa… Read more