Hotel Luze El Villa

Name: Hotel Luze El Villa
Address: Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya; 31000; Uzunaliç, Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya, Navarra, spain
Telephone: +44-204-505-9777
Rating: 3.5

Castejon, Navarra

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About Hotel Luze El Villa

Location

This hotel is located around 400 m from the town centre of Castejón de Sos. Visitors will reach the nearest tourist centre in about 15 minutes by car, and it is about an hour's drive to four larger towns.

Facility

90 double rooms are located on 3 storeys and can be reached by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A cloakroom, baggage storage service, safe, cash machine and drinks machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Film lovers are sure to find just what they're looking for in the cinema's listings. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. A fax machine is available for guests' business needs.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. The rooms have a double bed and a sofa bed. Extra beds can be requested. A desk is provided. A direct dial telephone, a TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer is also provided. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and 90 non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. The sun loungers are perfect for soaking up some sun. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, horse riding, a gym, aerobics, a sauna and hiking. Leisure facilities include an entertainment programme, a kids' club, live music and a casino. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371

Meals

Dining facilities include a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Catering options include bed and breakfast, half board and full board. A continental breakfast guarantees a great start to the day. At lunch and dinner, guests serves themselves at the generous buffet. Diet meals and children's meals can be prepared on request. In addition, special catering options and picnics are available. The show cooking is a particularly special attraction.

Payment

The hotel accepts the following credit cards: VISA, Diners Club and MasterCard.

Amenities at Hotel Luze El Villa

Facilities
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  Air conditioning
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  Bar(s)
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  Bicycle Hire
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  Café
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  Car Park
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  Casino
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  Cloakroom
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  Conference Room
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  Disability-friendly
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  Games room
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  Hotel Safe
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  Kids Club
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Pets
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  Playground
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  Restaurant(s)
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  Restaurant(s) with non-smoking area
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  Shops
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  Mandatory mask-wearing
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  Medical teleconsultation
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Continental Breakfast
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  Evening Buffet
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  Full Board
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  Half Board
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  Lunch Buffet
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Cycling/Mountain Biking
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  Gym
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  Horse Riding
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  Sauna
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  Sun loungers

Location

Around this property:

City Centre

400 m

Tourist Centre

800 m

Beach

16.9 km

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

151

Average

101

Poor

Terrible

Recent Reviews: 441

User:378richardy
Trip type: Couples
A sad decline in the restaurant
16 Dec 2023
We have used this hotel several times over the past few years and it has been excellent. However, with a change of name (adding LUZE after hotel) comes other changes. Rooms still very clean but the restaurant quality has dropped massively. Albeit an unusual concept of a buffet kitchen i.e. pick your food from a selection of cooked foods or select raw meat, poultry or fish and have it cooked to your liking, this used to be a brilliant concept that worked well. Pick your favourite foods, have them cooked and then select your choice of accompaniments. Even at a relatively high menu price of €21 per person it would have still represented fair value for money. But not now! Sadly, if our experience last night is anything to go by, the quality of the meats etc was poor and almost all of the selection of hot accompaniments and other available dishes were served up at tepid temperatures at best. When I mentioned this to the manager he said he was sorry but did not offer a reason as to why the dishes were cold and did not make any offer to reheat anything. Quite frankly he was much more interested in pandering to a visiting football team in another area of the restaurant. As there is no other restaurant within several miles from this place, I would seriously avoid it. Patricia Resa, Guest Services / Front Office at Hotel Luze El Villa, responded to this review Dear Richar,We appreciate your loyalty and feedback regarding your recent experience at our restaurant. We sincerely apologize for any decline in quality you may have observed. Your comments are invaluable to us, and we assure you that we are taking immediate measures to address the concerns you've raised. Rest assured that your experience does not reflect the standard of service we aim to provide.We understand the importance of maintaining a high level of quality in both our accommodations and dining services. Please know that we are thoroughly investigating the issues you mentioned to prevent any recurrence.We hope you would consider giving us another chance to exceed your expectations. If you decide to return, please reach out to our management team directly so that we can ensure your visit is exceptional.Thank you for bringing this to our attention, and we apologize for any inconvenience caused.Sincerely,The Team at Hotel Luze El Villa
User:Keith A
Trip type: Friends getaway
Conveinient to main routes, Good Value for money and worth a stay.
14 Mar 2023
Good standard of room with all the facilities you would expect. Bathrooms are clean and functional and the overall experience was very good. The all you can eat evening meal and breakfast are tremendous value with a very wide range of faire. hotel ELVILLA CASTEJON ZONA CHIC, General Manager at Hotel Luze El Villa, responded to this review Dear 338keitha,On behalf of the team at Hotel elVilla Castejón, we would like to thank you for taking the time to share your experience at our hotel. We are pleased to know that you found our location convenient for your travel needs, and that you found our value for money adequate.We are glad to hear that you enjoyed the facilities in your room, and that you found everything you needed for a comfortable stay. We pride ourselves on providing a high level of cleanliness and functionality to ensure that all our guests have a positive experience in our hotel.We are glad to hear that you enjoyed our dinner and breakfast buffet option, and that you found a wide variety of options to choose from. We strive to provide an enjoyable and satisfying dining experience for our guests, and we are glad that we met your expectations.Once again, thank you for choosing Hotel elVilla Castejón for your stay, and we hope to have the opportunity to welcome you back in the future.Kind regards,The team of Hotel elVilla Castejón
User:a10nmw
Trip type:
Great hotel Elvilla Castejon
18 Jan 2023
We were there last week for 1 night, enroute to France. Stayed there before and it was a good experience. This time was also very pleasant. The room was clean and tastefully redecorated. The bed was superbly comfrotable. They provided a bed for dogs and a bowl. Shower was fantastic and the overall hotel was great. We went to the buffet at night and was blown away for the amazing food selection with meats, seafood and vegetables cooked to perfection. Service was very good throughout. However, their breakfast was very disappointing with cold fried eggs, cold bacon and TBH almost everything was awful. I only had a ham sandwich and some iuice as looking at the food was already depressing. What a big contrast. It was a waste of money really. We would definitely go back as the hotel is a great choice but perhaps without breakfast. hotel ELVILLA CASTEJON ZONA CHIC, General Manager at Hotel Luze El Villa, responded to this review Dear a10nmw,Thank you very much for your comments and for taking the time to give us your feedback. We are delighted to hear that you chose us again as a stopover on your route to France and that you once again enjoyed our rooms with your pet and the buffet restaurant. We regret that you found the breakfast disappointing. We will take your comments into account in order to improve the service.We look forward to welcoming you again.Kind regards,Patricia R.Accommodation Manager
User:Phil B
Trip type: Couples
A very pleasant stay
09 Jan 2023
Unfortunately we only stayed for one night whilst on our journey to Spain. A warm welcome was given by the receptionist and we were directed to our bedroom. What a luxury. A big room with a balcony, superb bathroom and very comfortable bed. It cost a little more than some hotels but it was worth it. We can thoroughly recommend this hotel. hotel ELVILLA CASTEJON ZONA CHIC, General Manager at Hotel Luze El Villa, responded to this review Dear Phil B,Thank you very much for your comments and the time you have taken to give us your feedback. We are delighted to hear that you chose us as a stopover on your journey to Spain. We are glad to hear that both the receptionist's treatment on your arrival and our rooms have met your expectations.We would be proud to welcome you again on your next visit.Kind regards,Patricia R.Accommodation Manager
User:home457
Trip type: Family
Excellent for a nights stopover to and from ferries
29 Aug 2022
Ideal for the routes to and from Santander/Bilbao ferries, not far from the main road, in a quiet area and ample parking (some under shade). The receptionist was pleasant although didn’t speak English and we speak very little Spanish but Google translate ensured we all understood each other and check in went smoothly. We had booked two deluxe rooms and were not disappointed, they were spacious, modern, comfortable and clean. The public areas are bright and welcoming and the bar/snack counter is well stocked and reasonably priced. We went into the buffet restaurant for evening meal and breakfast, both of which gave ample choice and good quality, again fairly well priced. I would definitely use this hotel again, in fact we had booked a different hotel for our return leg and tried to change to this one after our stay but it was already booked. PATRICIA RESA, Atención al cliente/recepción at Hotel Luze El Villa, responded to this review Dear guest,Thank you for choosing Hotel elVilla Castejón and taking the time to share your positive experience with us.We're delighted to hear that you found our hotel convenient for your stopover on your way to and from the Santander/Bilbao ferries. It's great to know that you appreciated our spacious, modern, and clean deluxe rooms, as well as our welcoming public areas.We're glad to hear that the language barrier didn't pose a problem and that Google Translate helped in ensuring clear communication during check-in. We understand the importance of offering a seamless experience to our guests.Your compliments on our buffet restaurant, ample food choices, and reasonable pricing are greatly appreciated. We strive to provide excellent value and quality to all our guests.We regret that we were unable to accommodate your return leg due to being fully booked, but we hope to have the pleasure of hosting you again in the future. Should your plans bring you back to the area, please don't hesitate to reach out.Thank you once again for your kind words and for choosing Hotel elVilla Castejón.Warm regards,The Hotel elVilla Castejón Team