Massanella

Recent Reviews: 191

• User: Patricia A

  Trip type: Couples

  Enjoyed our stay

  Was nice to see the rooms were updated! Enjoyed our stay! Friendly staff...😊 It was modernized and very clean. We hadn't been there in about 4 years. C L, General Manager at Quality Inn West Springfield, responded to this review Dear Patricia,Thank you for such positive feedback and we are pleased to know you have enjoyed your stay. It is a pleasure having you here again and we look forward… Read moreWas nice to see the rooms were updated! Enjoyed our stay! Friendly staff...😊 It was modernized and very clean. We hadn't been there in about 4 years. C L, General Manager at Quality Inn West Springfield, responded to this review Dear Patricia,Thank you f… Read more

• User: Relax423127

  Trip type: Family

  DO NOT STAY HERE!!

  I was horrified by the conditions at your West Springfield location on March 1. The driveway was littered with trash, windows had ripped curtains, and inside was even worse—guests were leaving with their belongings in garbage bags, the lobby was filthy, and unsupervised kids ran wild.To top it off, the front desk clerk was missing. When she finally appeared, I asked about my early check-in request… Read moreI was horrified by the conditions at your West Springfield location on March 1. The driveway was littered with trash, windows had ripped curtains, and inside was even worse—guests were leaving with their belongings in garbage bags, the lobby was filthy, and un… Read more

• User: Kellykell1976

  Trip type: Friends getaway

  A Good Experience

  Was a little nervous with the mixed reviews. But I would say that it was not a bad place to stay. We only stayed one night to go to the Big E. The front desk was very nice and gave us good directions to avoid the traffic. The beds were not very comfortable but its not a 5 star hotel and fancy. I would probably only stay here a weekend. The breakfast was really good. C L, General Manager at Qual… Read moreWas a little nervous with the mixed reviews. But I would say that it was not a bad place to stay. We only stayed one night to go to the Big E. The front desk was very nice and gave us good directions to avoid the traffic. The beds were not very comfortable but… Read more

• User: Curious607821

  Trip type: Couples

  Great place to stay overnight and close to a Costco

  Very friendly staff at the front desk and at hot breakfast. Desk manager even made a fresh carafe of coffee for me when I went down in the evening and the existing one was empty. This was a pleasant experience after another unpleasant experience at a quality inn in Beckley, West Virginia on the last day of January, 2024 when the hotel staff were told to throw out and discontinue breakfast offering… Read moreVery friendly staff at the front desk and at hot breakfast. Desk manager even made a fresh carafe of coffee for me when I went down in the evening and the existing one was empty. This was a pleasant experience after another unpleasant experience at a quality i… Read more

• User: Kaoskitty1

  Trip type: Family

  Average

  The room was nice, good AC, very comfortable bed and a big screen tv. Small clean bathroom. No chairs for the balcony though it was too hot outside to use anyhow. Impressive breakfast buffet that's very well maintained from 7-10 in a clean cafeteria. Overall its an old building (that needs better langscaping) with a plain lobby and small hot elevators. It does have a small pool and tiny gym though… Read moreThe room was nice, good AC, very comfortable bed and a big screen tv. Small clean bathroom. No chairs for the balcony though it was too hot outside to use anyhow. Impressive breakfast buffet that's very well maintained from 7-10 in a clean cafeteria. Overall i… Read more