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About The Palace, A Luxury Collection Hotel, Madrid
This luxury hotel is situated in the centre of Madrid, close to Parliament Square and the Old Town. Close to the hotel guests will find numerous stores, traditional shops and typical restaurants and bars.
The hotel has 4 lifts and features 467 rooms, including 44 suites and 8 single rooms. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Some rooms have a balcony, which gives guests additional space for rest and relaxation. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. There is also an ironing set and a trouser press. A direct dial telephone, satellite television, a radio, a stereo system and WiFi (for a fee) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.
Fine weather can be enjoyed on the terrace. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.
Various dining options are available, including a restaurant, a café and a bar. Half board is offered as a catering option. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. In addition, special catering options and picnics are available.
The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.
Amenities at The Palace, A Luxury Collection Hotel, Madrid
Facilities
Air conditioning
Bar(s)
Bicycle Hire
Café
Car Park
Cloakroom
Conference Room
Currency Exchange
Disability-friendly
Foyer
Garage
Hairdresser
Hotel Safe
Laundry Facilities
Laundry Service
Lifts
Medical Assistance
Pets
Restaurant(s)
Room Service
Shops
Wifi
Hygiene
Contactless check-in/-out
Contactless payment
Contactless room service
Enhanced cleaning programme
Hand sanitiser
Mandatory mask-wearing
No high-touch furnishings
No high-touch furnishings in public areas
Packaged meals
Protective equipment for employees
Protective equipment for guests
Protective hygiene screens
Protective masks for guests
Social distancing regulations
Time interval between room bookings
Use of commercially available disinfectants
Meals
Half Board
Special Diet
Special Offers
Sport/Entertainment
Aerobics
Children's Entertainment
Cycling/Mountain Biking
Gym
Massage
Sauna
Tanning Studio/Solarium
Location
User Rating & Reviews
Excellent
3364
Very Good
1346
Average
382
Poor
123
Terrible
119
Recent Reviews: 5334
User:Lori S
Trip type:
Beautiful hotel with room for improvement.
05 Dec 2025
User:megan t
Trip type:
Cannot wait to return!!
26 Nov 2025
User:Amanda M
Trip type:
Horrible Customer Service
24 Nov 2025
User:dearpolia
Trip type:
Elegant, curated, and sophisticated.
22 Nov 2025
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