The Palace, a Luxury Collection Hotel, Madrid

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The Palace, a Luxury Collection Hotel, Madrid

Name: The Palace, a Luxury Collection Hotel, Madrid
Address: Plaza de las Cortes, 7, Madrid, spain
Telephone: 353818882077
Rating: 4.4

madrid, spain

About The Palace, a Luxury Collection Hotel, Madrid

location

This luxury hotel is situated in the centre of Madrid, close to Parliament Square and the Old Town. Close to the hotel guests will find numerous stores, traditional shops and typical restaurants and bars.

facility

The hotel has 4 lifts and features 467 rooms, including 44 suites and 8 single rooms. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Some rooms have a balcony, which gives guests additional space for rest and relaxation. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. There is also an ironing set and a trouser press. A direct dial telephone, satellite television, a radio, a stereo system and WiFi (for a fee) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

Fine weather can be enjoyed on the terrace. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a restaurant, a café and a bar. Half board is offered as a catering option. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. In addition, special catering options and picnics are available.

Amenities at The Palace, a Luxury Collection Hotel, Madrid

Facilities (18)

Air conditioningLobbyCurrency ExchangeShopsConference RoomInternet accessRoom ServiceLaundry ServiceBicycle HireGaragePetsElevator/ LiftIroning servicesLaundryNewspaperSmoke detectorSmoking roomsWifi

Beauty and Spa (3)

MassageSalonSpa

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (1)

Reception

General Services (6)

ConciergeLuggage storageMultilingual StaffPool/ Beach towelsWake-up Call / ServiceWheelchair

Hotel Type (1)

Family-friendly Hotel

Hygiene (5)

Contactless check-in/-outProtective equipment for employeesProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Payment (1)

ATM

Room Facilities (9)

ShowerBathtubHairdryerMinibarTVBathrobesClosetRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Shopping (1)

Souvenir shop

Sport/Entertainment (3)

SaunaGymEvents

Transfers (1)

Shuttle Service

Location

Museo del Prado-Retiro, Madrid, Spain

Plaza de las Cortes, 7

Check-in from 2:00 PM · Check-out by 12:00 PM

Museo del Prado-Retiro, Madrid, Spain

Plaza de las Cortes, 7

Check-in from 2:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.4

Very Good

5375 reviews

Value
Rooms
Cleanliness
Service

Excellent3396
Very Good1349
Average384
Poor124
Terrible122

Recent Reviews: 5375

User: Hampstead_Heath
Trip type: Couples
They Weren't Ready For Us and No Muesli!
We arrived a little later than our anticipated 4pm, but our suite still wasn't ready. Reception said that it was clean but still needed "checking". This took another hour. We had booked a suite connecting with another bedroom, but were given a suite near another bedroom instead. No explanation was given for these failings.Our second room had a slightly badly fitting door to its balcony looking out… We arrived a little later than our anticipated 4pm, but our suite still wasn't ready. Reception said that it was clean but still needed "checking". This took another hour. We had booked a suite connecting with another bedroom, but were given a suite near anoth…
User: Laurineamor
Trip type: Solo travel
Five star service!!
I stayed at the palace for 4 nights to celebrate my birthday. I absolutely loved every bit of my stay, and will definitely return anytime i am in Madrid. Every hotel staff was polite, warm, and welcoming. From my check in I knew I made a great choice in staying there. The front desk made me feel welcomed from the start and ensured i had a room i would love. The hotel is beautiful, the rooms are ve… I stayed at the palace for 4 nights to celebrate my birthday. I absolutely loved every bit of my stay, and will definitely return anytime i am in Madrid. Every hotel staff was polite, warm, and welcoming. From my check in I knew I made a great choice in stayin…
User: Meander42601813182
Trip type: Family
Gorgeous hotel
Incredible service. Everything was top notch. Food delicious for breakfast and dinner as well as room service. Concierge team was so helpful for us with our baby. I want to stay again! The hotel is gorgeous and well kept. Nelly Rodriguez, Encargado del hostal at The Palace, a Luxury Collection Hotel, Madrid, responded to this review Dear Guest,Thank you for sharing such a wonderful review of… Incredible service. Everything was top notch. Food delicious for breakfast and dinner as well as room service. Concierge team was so helpful for us with our baby. I want to stay again! The hotel is gorgeous and well kept. Nelly Rodriguez, Encargado del host…
User: Janet M
Trip type: Family
Beautiful Hotel
This hotel was top notch and very central to everything we wanted to see. Everything is walkable. I would say if you need to do laundry, we found a place that did it for us for only $14 Euros and it saved us time, so we can continue site seeing. It’s called Launderette Cervantes- address is Calle de Leon, 6, Madrid. Nelly Rodriguez, Encargado del hostal at The Palace, a Luxury Collection Hotel,… This hotel was top notch and very central to everything we wanted to see. Everything is walkable. I would say if you need to do laundry, we found a place that did it for us for only $14 Euros and it saved us time, so we can continue site seeing. It’s called La…
User: Connector58627521581
Trip type: Business
Stunning place to stay! Walkable everywhere.
This hotel is absolutely stunning. It was in a good location to walk to most museums and attractions that Madrid has to offer. Inside is absolutely gorgeous. Nelly Rodriguez, Encargado del hostal at The Palace, a Luxury Collection Hotel, Madrid, responded to this review Dear Guest,Thank you for taking the time to share your wonderful feedback following your recent stay at The Palace, a Luxury… This hotel is absolutely stunning. It was in a good location to walk to most museums and attractions that Madrid has to offer. Inside is absolutely gorgeous. Nelly Rodriguez, Encargado del hostal at The Palace, a Luxury Collection Hotel, Madrid, responded t…

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