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The Citadel By Pillow

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The Citadel By Pillow

locationPlaza Espana-Palacio Real, Madrid

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About The Citadel By PillowAbout The Citadel By Pillow

Location

This accommodation welcomes guests in Madrid.

Facility

This accommodation has a lift and a reception desk. Services and facilities include a baggage storage service, a car hire service, a transfer service and a smoke alarm. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. Everyday necessities can be purchased at the supermarket. Parking spaces are available to guests travelling by car. A bicycle hire service gives guests the opportunity to explore the surrounding area independently.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests are sure to get a good night's sleep in the double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a TV and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. The accommodation has non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the accommodation, including cycling/mountain biking, tennis and a gym.

Meals

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at The Citadel By Pillow Amenities at The Citadel By Pillow

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Hire

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      Car Park

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      Lifts

    • -

      Restaurant(s)

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      Room Service

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      Small supermarket

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      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

    • -

      Cycling/Mountain Biking

    • -

      Gym

    • -

      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

72

Very Good

40

Average

9

Poor

5

Terrible

2

Recent Reviews: 128

  • User:AL_reviewer_2014

    Trip type:

    An excellent place to stay

    rating04 Feb 2024

    This chain calls itself a “hostel”, but it is nicer than that. The building itself is old and, I think, The citadel only occupies one floor, so the rest is residential. Yes, the main entrance and...

  • User:Luis A

    Trip type:

    Practical, cozy and right in the center of the old town.

    rating01 Jun 2023

    I was on a short layover @ Barajas and I was needed a place to crash over the evening, close enough to the old city center so that I could go for a quick evening walk and dinner. The hotel is dead...

  • User:kimparker

    Trip type: Couples

    Perfect.

    rating12 Feb 2023

    Really lovely place to stay. Just had a week here exploring Madrid and the local area- this was a great base. Its on the second floor of an old building, but the rooms are very modern and comfy, and...

  • User:dorismu

    Trip type: Solo travel

    This is 1-star, not 3-star

    rating14 Sept 2022

    Just to manage expectations, Expedia and other sites classified this hotel as 3-star but Google classified it correctly as 1-star. It is indeed 1-star based on the quality of bed, services and...

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