Sercotel AB Rivas

Name: Sercotel AB Rivas
Address: Avenida Francisco Quevedo, 2, Madrid, spain
Telephone: +44-204-505-9777
Rating: 4.2

Rivas Vaciamadrid, Madrid, Spain

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About Sercotel AB Rivas

location

This conference hotel is located in the business district of Rivas Vacia, 18km from Madrid city centre. The nearest bus stop is 500 m away and from there countless bars, restaurants and shopping opportunities can be reached in a couple of minutes. The train station is about 2 km away and it is 20 km to the airport. The hotel offers a good link to the A3.

facility

Guests have a choice of 84 single rooms and 84 double rooms located in two 4-storey buildings with lifts. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

Guests can enjoy a selection of sport and entertainment options. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a sauna and a hammam. Activity coordinators organise an entertainment programme for adults and children.

meals

Dining facilities include a dining room, a breakfast room, a café and a bar. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. Bed and breakfast is offered as a catering option. A continental breakfast buffet guarantees a great start to the day. For lunch and dinner, guests can order à la carte. Staff are also happy to provide children's meals.

Amenities at Sercotel AB Rivas

Facilities
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  24-hour check-in
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Conference Room
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Pets
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  Restaurant(s)
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  Restaurant(s) with high-chairs
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  Restaurant(s) with non-smoking area
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  Restaurant(s) with smoking area
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  Room Service
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  à la carte Dinner
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  à la carte Lunch
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  Breakfast Buffet
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  Continental Breakfast
Sport/Entertainment
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  Aerobics
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  Gym
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  Sauna

Location

Around this property:

Public Transport

500 m

Underground/Over ground Station

1000 m

Bars / Pubs

5000 m

Restaurants

5000 m

Shopping opportunities

5000 m

Tourist Centre

18000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

142

Very Good

111

Average

Poor

Terrible

Recent Reviews: 303

User:saiful s
Trip type: Couples
Good location Clean Hotel
28 Jul 2025
Ideally positioned, this hotel offers the best of both worlds: unbeatable proximity to two major shopping centers and swift connections to Madrid. Step into spotless, comfortable rooms designed for your relaxation. Start your day right with a highly recommended breakfast, all served by an incredibly kind and attentive team Alvaro Lopez, General Manager at Sercotel AB Rivas, responded to this review Thank you for your reviewSincerely,SERCOTEL AB RIVAS
User:Mohamed M
Trip type: Solo travel
Good experiment
03 Oct 2024
Very good hotel, Rooms are is very comfortable, WiFi. Excellent, Helpful staff ,Hotel location is near shopping mall with free parking, the staffs are nice and breakfast is good. I wish this hotel had a kettle in the room. It isn't listed in room amenities. Alvaro Lopez, Director General at Sercotel AB Rivas, responded to this review Muchísimas gracias por todo Mohammed.
User:elenas616
Trip type: Couples
Sercotel AB
14 Aug 2024
We were 2 pairs of adults and we have stayed at Sercotel Rivas AB at the end of May 24. The hotel is situated in the calm area, not far away from the shopping center. It is situated about 5-7 minutes walk from the metro station Rivas Futura. Very calm area, especially at night. The hotel rooms are smartly and neatly organized, are clean, the beds are comfortable. We heard no sound from the rooms near us or outside. The aircondition is directly in the room. The front desk is very friendly and helpful. The breakfasts are very good, the variety of different food is per expectation. All in all we were glad we chose this hotel for our visit of Madrid as the price rate and the service level are fantastic. We will surely choose some hotel from the network if the occasion comes. Alvaro Lopez, Director General at Sercotel AB Rivas, responded to this review Muchas gracias Elena por hacernos sentir que el trabajo bien hecho tiene recompensa.
User:Liliana C
Trip type: Couples
Good price/quality
15 Jul 2024
Very clean, staff very friendly,bed very comfortable. Nice pillows the only thing I didn't like was the bathroom toilet, it's in glass and there's a huge gap between the wall and the door so you can listen literally everything. The breakfast is a little expensive. You have coffee shops 5m from the hotel. Alvaro Lopez, Director General at Sercotel AB Rivas, responded to this review Muito obrigado!!!Thank you for trusting our hotel. Best regards
User:Wanderer41623181046
Trip type: Family
No Flexible Cancellations- No Money Refund- No Changes
12 Jun 2024
They do NOT refund the money, do NOT make changes, do NOT accept modifications, and the hotel makes NO exceptions. Our flight was canceled and despite explaining, sending an email, calling, sending a flight cancellation message, and speaking with management, even Booking called to explain and negotiate, their response was NO.The management did NOT want to help and kept the money for 2 rooms and even rented the room again.Our reservation was through Booking and even they tried to negotiate, but the hotel's response was NO. The representative was surprised, saying that in all the years she has been working, it is the first time a hotel hasn't even tried to negotiate a modification due to a force majeure situation.Even explaining and mentioning that we are long-time customers - they did NOT help us, nor did they give us any options.We do NOT recommend this hotel and hope they have the decency to read this review and at least offer an alternative to me and my family.I don't usually write negative reviews, but it has been very unfair of the hotel not to acknowledge that it wasn't our fault. If a flight is canceled, how do they expect us to arrive?After all, that's what hotels are for, to provide a reliable place to stay when you arrive from a trip. This hotel only gave us more frustration and stole the money for two rooms. Alvaro Lopez, General Manager at Sercotel AB Rivas, responded to this review Dear Customer,You should understand that there are many booking options when it comes to formalizing your request, with different options and above all cancellation policies. If you choose a discounted rate that has restrictions and accept the contract, you should know that changes and cancellations are not possible without charges. If there are chances that there may be changes, what you should do is book with flexible rates even until 6 pm on the day of arrival. We can't have discounts and in addition not to accept the booking conditions. Cordial greetings.