Puerta America Hotel

100 +PHOTOS

102+ photos

Puerta America Hotel

Name: Puerta America Hotel
Address: Avenida de America, 41 or, Madrid, spain
Telephone: 353818882077
Rating: 4.1

madrid, spain

About Puerta America Hotel

location

This hotel is located in Avd. de América, just 5 min away from the exclusive quarter of Salamanca (business and shopping area) and very close to the Paseo de la Castellana. With direct access to Barajas Airport and IFEMA (trade fairs and conventions centre) and easy access to the city centre as well as Atocha station and the popular Triangle of Arts. The metro station is 2 minutes walking distance from the entrance of the hotely.

facility

Guests have a choice of 21 junior suites, 12 suites and 282 double rooms located in two 13-storey buildings with lifts. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine, projector and photocopier is available.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms and smoking rooms.

sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A sun terrace is a great place to while away the hours. Refreshing drinks are served at the poolside snack bar. Leisure options at the hotel include tennis, aerobics, a sauna and a steam bath. For a fee, guests can also enjoy a gym and massage treatments. Entertainment options and leisure facilities include a dance club and a nightclub.

meals

Dining facilities include a dining room, a breakfast room, a café and a bar. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Puerta America Hotel

Facilities (26)

24-hour check-in24-hour receptionAir conditioningBar(s)CaféCar ParkCloakroomConference RoomCurrency ExchangeDisability-friendlyFoyerGarageHotel SafeLaundry FacilitiesLaundry ServiceLiftsMedical AssistanceNightclubRestaurant(s)Restaurant(s) with high-chairsRestaurant(s) with non-smoking areaRestaurant(s) with smoking areaRoom ServiceShopsTV RoomWifi

Hygiene (15)

Contactless check-in/-outContactless paymentContactless room serviceEnhanced cleaning programmeHand sanitiserHealth checks on staffMandatory mask-wearingNo high-touch furnishingsNo high-touch furnishings in public areasProtective equipment for employeesProtective equipment for guestsProtective hygiene screensProtective masks for guestsSocial distancing regulationsUse of commercially available disinfectants

Meals (8)

à la carte Dinnerà la carte LunchBreakfast BuffetContinental BreakfastSet menu dinnerSet menu lunchSpecial DietSpecial Offers

Sport/Entertainment (12)

AerobicsChildren's EntertainmentGymHeated Pool(s)Indoor PoolMassageNumber of PoolsOutdoor Pool(s)SaunaSteam bathSun terraceTennis

Location

Ventas-Avenida America, Madrid, Spain

Avenida de America, 41 or

Nearest airport10km

City centre5.5km

What's nearby

City centre5.5km
Nearest airport10km

Check-in from 3:00 PM · Check-out by 12:00 PM

Ventas-Avenida America, Madrid, Spain

Avenida de America, 41 or

Nearest airport10km

City centre5.5km

What's nearby

City centre5.5km
Nearest airport10km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.1

Very Good

3371 reviews

Value
Rooms
Cleanliness
Service

Excellent1532
Very Good1119
Average399
Poor178
Terrible143

Recent Reviews: 3371

User: semseminusa
Trip type: Business
Not a 5 starts hotel treatment not facilities
11 May 2026
No coffee or tea cattle in the rooms despite being 5 starts hotelNo water filling Was negatively surprised not to accept 1 hour late check out despite being relatively empty and insisting on charging extra money !!!! Very bad from the management as the receptionist said they are not allowed to give late check out Breakfast variety was ok but modestOnly positive thing was the concierge team who wer… No coffee or tea cattle in the rooms despite being 5 starts hotelNo water filling Was negatively surprised not to accept 1 hour late check out despite being relatively empty and insisting on charging extra money !!!! Very bad from the management as the recepti…
User: ashvin30
Trip type: Couples
The first & only hotel of the trip with the looks & feel of an exquisite property.
23 Apr 2026
Choosing hotels blindly over the internet is a tough job. There were no prior recommendations for this hotel & I spent hours on the internet looking for Madrid hotels. First it was that one, then another. Finally, it was Peurta because it fit our budget well.When we arrived at the hotel at about 4pm, we were somewhat exhausted. Having left Marbella at 9, we had to take a train from Malaga/Ante… Choosing hotels blindly over the internet is a tough job. There were no prior recommendations for this hotel & I spent hours on the internet looking for Madrid hotels. First it was that one, then another. Finally, it was Peurta because it fit our budget we…
User: Gee R
Trip type: Couples
Amazing stay!!
12 Apr 2026
I had a wonderful time in this hotel. The amenities was superb, super clean and modern facilities. Staff are friendly and considerate to all our request. Rooms are greatly designed and functional at the same time. Stunning view of the city from our room at night. Great to hang-out at the top bar/restaurant. We had to leave for a trip in Segovia so we have to miss our breakfast, instead Sergio and… I had a wonderful time in this hotel. The amenities was superb, super clean and modern facilities. Staff are friendly and considerate to all our request. Rooms are greatly designed and functional at the same time. Stunning view of the city from our room at nig…
User: Giselle J
Trip type: Couples
Thank you to Sergio
10 Apr 2026
Me and my husband stayed in this hotel for 4 nights. Loved the breakfast, lots of selection. The room is beautiful with stunning views from our window. Most of all I would like to say thank you to Sergio from the hospitality team for making sure that we won’t missed our breakfast for our trip. Highly recommend. Will definitely come back.Me and my husband stayed in this hotel for 4 nights. Loved the breakfast, lots of selection. The room is beautiful with stunning views from our window. Most of all I would like to say thank you to Sergio from the hospitality team for making sure that we won’t…
User: notwaltermitty
Trip type: Couples
Great for First-Timers to Madrid
04 Oct 2025
Hotel Puerta America was a great choice for our recent visit to Madrid. We chose it because it wasn’t too far from the airport, but also located close to public transport (with two subway stops within a ten minute walk). Service was good, and the decorations for the hotel were a stand-out. Beware if you’re a coffee or tea drinker, there are no kettles in the room. We didn’t try the breakfast, and… Hotel Puerta America was a great choice for our recent visit to Madrid. We chose it because it wasn’t too far from the airport, but also located close to public transport (with two subway stops within a ten minute walk). Service was good, and the decorations f…

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