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Ventas-Avenida America, Madrid Share this Deal
About Puerta America Hotel
This hotel is located in Avd. de América, just 5 min away from the exclusive quarter of Salamanca (business and shopping area) and very close to the Paseo de la Castellana. With direct access to Barajas Airport and IFEMA (trade fairs and conventions centre) and easy access to the city centre as well as Atocha station and the popular Triangle of Arts. The metro station is 2 minutes walking distance from the entrance of the hotely.
Guests have a choice of 21 junior suites, 12 suites and 282 double rooms located in two 13-storey buildings with lifts. Guests are warmly welcomed by multilingual staff (English, German, French) at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. A business centre with fax machine, projector and photocopier is available.
Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms and smoking rooms.
The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A sun terrace is a great place to while away the hours. Refreshing drinks are served at the poolside snack bar. Leisure options at the hotel include tennis, aerobics, a sauna and a steam bath. For a fee, guests can also enjoy a gym and massage treatments. Entertainment options and leisure facilities include a dance club and a nightclub.
Dining facilities include a dining room, a breakfast room, a café and a bar. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Special meals, including diet meals, are also available. The hotel also offers special catering options.
The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.
Amenities at Puerta America Hotel
Facilities
24-hour check-in
24-hour reception
Air conditioning
Bar(s)
Café
Car Park
Cloakroom
Conference Room
Currency Exchange
Disability-friendly
Foyer
Garage
Hotel Safe
Laundry Facilities
Laundry Service
Lifts
Medical Assistance
Nightclub
Restaurant(s)
Restaurant(s) with high-chairs
Restaurant(s) with non-smoking area
Restaurant(s) with smoking area
Room Service
Shops
TV Room
Wifi
Hygiene
Contactless check-in/-out
Contactless payment
Contactless room service
Enhanced cleaning programme
Hand sanitiser
Health checks on staff
Mandatory mask-wearing
No high-touch furnishings
No high-touch furnishings in public areas
Protective equipment for employees
Protective equipment for guests
Protective hygiene screens
Protective masks for guests
Social distancing regulations
Use of commercially available disinfectants
Meals
à la carte Dinner
à la carte Lunch
Breakfast Buffet
Continental Breakfast
Set menu dinner
Set menu lunch
Special Diet
Special Offers
Sport/Entertainment
Aerobics
Children's Entertainment
Gym
Heated Pool(s)
Indoor Pool
Massage
Number of Pools
Outdoor Pool(s)
Sauna
Steam bath
Sun terrace
Tennis
Location
Around this property:
Centre
5.5 km
User Rating & Reviews
Excellent
1520
Very Good
1114
Average
392
Poor
171
Terrible
136
Recent Reviews: 3333
User:231angelan
Trip type: Friends getaway
Not as advertised.
22 Jun 2025
User:Biscas
Trip type:
Interesting but, IMHO, not really a 5* hotel
07 Jun 2025
User:Pioneer31240003724
Trip type: Business
Very decent stay for business travel
31 May 2025
User:Pigfish
Trip type: Couples
Lovely stay in Madrid
30 Mar 2025
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