Petit Palace Puerta del Sol

Recent Reviews: 1972

• User: FedericoJ35

  Trip type: Couples

  Location, location, location.

  Amazing place to stay. Very convenient for someone who is visiting Madrid for the first time. The location of the hotel can’t be beat. Our room was on the second floor and we were afraid we were going to hear the noise from people walking by our room, but that wasn’t the case. The hotel staff was amazing specially Raquel. For those traveling to Madrid from other cities in Spain and are traveling b… Read moreAmazing place to stay. Very convenient for someone who is visiting Madrid for the first time. The location of the hotel can’t be beat. Our room was on the second floor and we were afraid we were going to hear the noise from people walking by our room, but that… Read more

• User: Chabrro

  Trip type: Family

  Hot room, early September

  This was our first stop on our European trip and we arrived in the morning on a red eye from USA . We booked a penthouse room with view of Puerto do Sol but the real view was of a building ., not the square. The room was so hot that we hardly slept. We asked staff to check the air conditioning and were told that it was working fine and that the room temperature was normal for the hotel . They gave… Read moreThis was our first stop on our European trip and we arrived in the morning on a red eye from USA . We booked a penthouse room with view of Puerto do Sol but the real view was of a building ., not the square. The room was so hot that we hardly slept. We asked s… Read more

• User: V6909TXedwinm

  Trip type: Friends getaway

  Petit Palace Arenal

  Excellent location and service. Clean rooms and must say it is one of the best breakfast buffet I seen in many European hotels. Katty at breakfast was very attentive and was a plessant 6 night stay. Guest Service, Atención al cliente/recepción at Petit Palace Puerta del Sol, responded to this review Dear V6909TXedwin,Thank you for your kind words. We are delighted you enjoyed your six-night s… Read moreExcellent location and service. Clean rooms and must say it is one of the best breakfast buffet I seen in many European hotels. Katty at breakfast was very attentive and was a plessant 6 night stay. Guest Service, Atención al cliente/recepción at Petit Pala… Read more

• User: AST92264

  Trip type: Family

  Great front desk and house keeping staff.

  The front desk staff and housekeeping is excellent, professional and pleasant. The hotel is centrally located within walking distance of many of the tourist attractions and train stations. The rooms are clean and spacious specially for European standards. It seems like it is newly renovated. It’s good value. I just hope that they don’t raise their rates the more popular they become because of good… Read moreThe front desk staff and housekeeping is excellent, professional and pleasant. The hotel is centrally located within walking distance of many of the tourist attractions and train stations. The rooms are clean and spacious specially for European standards. It s… Read more

• User: Chase R

  Trip type: Family

  The staff were so nice and gave recommendations for some nice places to go.

  There were bunk beds and a queen size bed,an electric tea kettle that didn't seem to work. It was also kind of crowded and In a plaza. Ana Sanz, Director General at Petit Palace Puerta del Sol, responded to this review Dear Chaser848,Thank you for your review and for staying with us. We are glad our colleagues were helpful and gave you good recommendations. I apologize that the electric kettl… Read moreThere were bunk beds and a queen size bed,an electric tea kettle that didn't seem to work. It was also kind of crowded and In a plaza. Ana Sanz, Director General at Petit Palace Puerta del Sol, responded to this review Dear Chaser848,Thank you for your re… Read more