Pestana Collection Plaza Mayor

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Pestana Collection Plaza Mayor

Name: Pestana Collection Plaza Mayor
Address: Calle Imperial, 8, Madrid, spain
Telephone: 353818882077
Rating: 4.8

madrid, spain

About Pestana Collection Plaza Mayor

location

This hotel is located in the heart of Madrid.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A fireplace creates a cosy atmosphere. There are a number of shops as well. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, an alarm call service, a laundry service, a coin-operated laundry and a page service. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the view of the courtyard from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) ensure optimal comfort. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A sun terrace, sun loungers, and parasols are available. For those who wish to stay active while on holiday, the hotel offers golf. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and hydrotherapy treatments.

meals

Dining facilities include a restaurant, a dining room, a café and a bar. Half board can be booked. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. The menu also offers diet meals, vegetarian dishes and children's meals. In addition, special catering options and snacks are available.

Amenities at Pestana Collection Plaza Mayor

Facilities (13)

Air conditioningLobbyConference RoomRoom ServiceLaundry ServiceElevator/ LiftIroning servicesLaundryParkingSmoke detectorSmoking roomsWifiEV Charging Station

Beauty and Spa (2)

MassageSpa

Common Area (4)

LibraryOutdoor FurnitureReceptionSun Deck

Family and Kids (1)

Childcare service

General Services (6)

ConciergeDoctor on callLuggage storageMultilingual StaffWake-up Call / ServiceWheelchair

Hygiene (4)

Contactless check-in/-outProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Outdoor Activities and Sports (1)

Outdoor sports

Room Facilities (8)

ShowerHairdryerMinibarTVClosetFireplaceRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Sport/Entertainment (5)

Indoor PoolOutdoor Pool(s)Swimming PoolSaunaGym

Location

Puerta del Sol-Plaza Mayor, Madrid, Spain

Calle Imperial, 8

Check-in from 3:00 PM · Check-out by 12:00 PM

Puerta del Sol-Plaza Mayor, Madrid, Spain

Calle Imperial, 8

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.8

Excellent

1179 reviews

Value
Rooms
Cleanliness
Service

Excellent1016
Very Good95
Average35
Poor14
Terrible19

Recent Reviews: 1179

User: Safari526180
Trip type: Couples
First class hotel
Excellent hotel in great location overlooking the Plaza and within walking distance of all attractions. Lovely rooms, excellent breakfast, helpful and friendly staffExcellent hotel in great location overlooking the Plaza and within walking distance of all attractions. Lovely rooms, excellent breakfast, helpful and friendly staff
User: JAG782
Trip type: Couples
Had a great time here!
Beautiful hotel, attentive staff, pretty courtyard (for having breakfast or wine) and a lovely breakfast buffet with several items made to order. Room balcony looked out over the plaza which always offered easy activity/people watching. Note - could get noisy later into the evening if your a light sleeper cd be an issue. Beds were comfy. Hotel has a small gym, enough to get the job done! Our only… Beautiful hotel, attentive staff, pretty courtyard (for having breakfast or wine) and a lovely breakfast buffet with several items made to order. Room balcony looked out over the plaza which always offered easy activity/people watching. Note - could get noisy…
User: nwaynesworld
Trip type: Couples
Pestana
Great location in the heart of historic Madrid. The hotel has been updated and is very well maintained and very clean. There are three elevators and the main floor entrance is accessible. The service was excellent. All staff we interacted with were wonderful. The rooftop patio and pool is very small so we did not bother to use this amenity. The hotel includes a spa with a very small gym. Although… Great location in the heart of historic Madrid. The hotel has been updated and is very well maintained and very clean. There are three elevators and the main floor entrance is accessible. The service was excellent. All staff we interacted with were wonderful.…
User: stuartd477
Trip type: Couples
Very central and the air con works
Spent a few days in Madrid before a wedding in North Spain. Hotel is very central, staff were friendly and the air con works well which is needed in the summer in Madrid. Explore45899207984, Guest Services / Front Office at Pestana Collection Plaza Mayor, responded to this review Dear Stuart,Thank you very much for your kind review and for sharing your experience at Pestana Collection Plaza M… Spent a few days in Madrid before a wedding in North Spain. Hotel is very central, staff were friendly and the air con works well which is needed in the summer in Madrid. Explore45899207984, Guest Services / Front Office at Pestana Collection Plaza Mayor, r…
User: joethumb
Trip type: Couples
Great hotel, terrible front of house customer service
So much to love about the hotel but the customer service standards at reception were close to terrible. Barely a hello on arrival, no conversation at all, I was told I'd get a call when the room was ready - didn't even happen, on checkout they didn't even ask how our stay was. The hotel was aware we were staying for my wife's birthday- there wasn't even a "happy birthday" on arrival.Hotel itself i… So much to love about the hotel but the customer service standards at reception were close to terrible. Barely a hello on arrival, no conversation at all, I was told I'd get a call when the room was ready - didn't even happen, on checkout they didn't even ask…

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