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Pestana Collection Plaza Mayor

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Pestana Collection Plaza Mayor

locationPuerta del Sol-Plaza Mayor, Madrid

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About Pestana Collection Plaza MayorAbout Pestana Collection Plaza Mayor

Location

This hotel is located in the heart of Madrid.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A fireplace creates a cosy atmosphere. There are a number of shops as well. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, an alarm call service, a laundry service, a coin-operated laundry and a page service. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the view of the courtyard from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) ensure optimal comfort. Slippers are included. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A sun terrace, sun loungers, and parasols are available. For those who wish to stay active while on holiday, the hotel offers golf. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, massage treatments and hydrotherapy treatments.

Meals

Dining facilities include a restaurant, a dining room, a café and a bar. Half board can be booked. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. The menu also offers diet meals, vegetarian dishes and children's meals. In addition, special catering options and snacks are available.

Amenities at Pestana Collection Plaza Mayor Amenities at Pestana Collection Plaza Mayor

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

995

Very Good

94

Average

34

Poor

14

Terrible

19

Recent Reviews: 1155

  • User:Michele B

    Trip type:

    Best location

    rating27 Jun 2026

    We stayed at the Pestana Plaza Mayor while in Madrid and had a great stay. The location is great, the breakfast is one of the better ones we have experienced during various European vacations, the...

  • User:Asela R

    Trip type:

    A week in Madrid

    rating21 Jun 2026

    Great location and well sized rooms. Efficient house keeping and great restaurant team, especially Jess who looked after us on a few occasions. The hotel is spacious and never felt over crowded. Our...

  • User:Denise P

    Trip type:

    Perfect location with exceptional staff!

    rating20 Jun 2026

    I would absolutely stay here again! This hotel is the only one in the plaza. We had a view of the plaza from our room. The staff were exceptional! They were all friendly and helpful. My favorite part...

  • User:xenti h

    Trip type:

    Fun time in Madrid

    rating19 Jun 2026

    This is a very nice hotel. Great location. Walking distance to so many of Madrid's best attractions. The staff was very helpful and kind. Really good beds. Clean and orderly.

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