90+ photos
This glorious luxury hotel is fabulously located in Madrid's tourist and commercial centre, near to the Retiro Park. Scores of shops and cultural venues as well as exemplary tourist attractions are easily discovered on foot or on public transport. The nearest underground station "O'Donnell" is close at hand.
The hotel has 790 rooms and 6 suites, which are located on 8 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. Other features include a direct dial telephone, a television with satellite/cable channels, a radio and WiFi. Guests can also make use of the cleaning service on departure. The daily newspaper is laid out for guests in the the rooms. The bathrooms have a shower, a bathtub and a bidet. A hairdryer and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.
The outdoor pool complex provides invigorating refreshment. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, aerobics, a beauty salon and a solarium. At the hotel offers excellent facilities for leisure and relaxation, including a kids' club, a dance club and a nightclub.
Dining facilities include a restaurant with air conditioning, a café, a bar and a pub. Catering options include half board and full board. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options, picnics and snacks are available.
O'donnell 53
Check-in from 2:00 PM · check-out by 12:00 PM
Very Good
2714 reviewsUser: irenekP6986PO
Trip type: Solo travel
Bad customer service
First of all this hotel never answers there phone. I have trying to get a credit due to a delay from my flight, waiting for a credit. I booked this with Expedia, they don't even answer there messages. Very bad customer service.
User: DoddyAS
Trip type: Family
Center hotel in city center
This is a very good hotel with a familiar standard, as Novotel is well-known in Indonesia, which was one of the reasons I chose this hotel during my visit. It is very convenient for sightseeing in the city, being close to tourist attractions and shopping malls…
User: Michael F
Trip type: Couples
Stay here if you want to get robbed.
Novotel Madrid — A Warning Every Traveller Needs to ReadAfter nearly three decades of travel across four continents, I do not write reviews lightly. This one is a duty.My wife and I arrived at the Novotel Madrid on our honeymoon — a trip we had waited a lifeti…
User: michelleaL3564XF
Trip type: Business
No windows in rooms
No windows. 3/4 of the rooms are interior room with a window into a closed tower court. Meaning no natural light. If you can survive days without a window, then the room and amenities are otherwise comfortable. Pictures are misleading, they show natural light…
User: richieboy81
Trip type: Family
Big!!!! But actually pretty good!
Stayed here as a family visiting Madrid for a ‘el Classico’ football match in October. I believe this is the biggest Novotel in the World. But actually - they do their job really well. Regarding loyalty benefits as Accor Diamond members. No room upgrade with…
