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Lying at the heart of the Salamanca district of the city, this hotel is situated close to the main shopping street and approximately 2 km from the Prado Museum. The nearest underground station is 100 m away.
The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and 3 lifts. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, a transfer service, room service, a laundry service and a page service. A projector is available for guests' business needs.
All rooms are carpeted and have a double bed, a king-size bed or a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a flatscreen television with cable channels, a radio and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. A selection of pillows ensures a comfortable stay. Bathrooms are equipped with a shower, a bathtub and a baby bath. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.
Guests can enjoy a selection of sport and entertainment options. The outdoor pool complex provides invigorating refreshment. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including a gym and a solarium.
Various dining options are available, including a restaurant, a café and a bar. Half board is offered as a catering option. Options include breakfast. Vegetarian dishes and vegan food can be prepared on request.
Calle de Claudio Coello, 139
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
420 reviewsUser: Pino32
Trip type: Business
Disappointing
Service lacks personal touch, too many small niggly issues with seasonal air con, room fridge not working, ants in the room, inflexible front office staff (declining 1 hour extension to check out) , room had a blacked out window! Nice big rooms, good room serv…
User: shehlee2014
Trip type: Couples
Good Stay
Modern hotel in a busy area.Room was clean and comfortable.Tea/coffee/ kettle in room.Robes and slippers were a very nice touch.Bathroom was clean, shower door did not close properly.Room and bathroom could use some maintenance.Amazing breakfast buffet, includ…
User: DanyWeil
Trip type: Couples
Great location
The hotel is located centrally and close to everything. They offered a room outside or inside. We chose outside and there was no noise issues. The service is great and the breakfast spread is HUGE. Hotel- cmanager, Owner at Melia Madrid Serrano, responded t…
User: AncaAgu
Trip type: Business
One-week business stay – Exceptional staff!
First, I would like to highlight that no one asked me to write this review, unlike what often happens in many places. It simply comes naturally after such a positive experience.I spent a week in this hotel in Madrid for a meeting with participants from several…
User: giada b
Trip type: Family
Never again
I booked trough booking.com for 1 night for €370 they gave me a room on the ground floor facing a backyard full of trash. I had to complain in order to change room . The attitude was bad as they were giving me a room for free .. the shower floor is extremely s…
