97+ photos
Located a few metres from the Paseo de la Castellana and 15 min from the airport, the M-40 motorway takes guests straight from the hotel to the IFEMA Madrid Exhibition Centre. A pleasant 10-minute walk brings guests to the Exhibition and Conference centre or Real Madrid's Santiago Bernabéu stadium. The hotel is surrounded by shopping streets.
The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a currency exchange service and a cash machine. Guests can get more information about excursions at the tour desk. The complex has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and 7 lifts. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park. Other services include a 24-hour security service, a car hire service, medical assistance, 24-hour room service, a laundry service, a page service and a hotel doctor.
Air conditioning and adjustable central heating ensure that rooms maintain comfortable temperatures. All rooms have a double bed or a king-size bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. A selection of pillows ensures a comfortable stay. A hairdryer and bathrobes are provided in the bathrooms, which include a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked.
Sport and leisure activities are offered by the hotel and third-party operators. Guests can enjoy a refreshing swim in the outdoor pool area. Sun loungers and parasols on the terrace invite guests to relax and unwind. There are many ways to relax or stay active at the complex, including a gym and a spa. Children are well looked after in the kids' club.
The hotel includes a restaurant with air conditioning and a bar. A delicious breakfast provides energy for the rest of the day. Staff are also happy to provide children's meals.
Calle del Poeta Joan Maragall, 43
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
4713 reviewsUser: Cruiser18820505047
Trip type: Family
Real Value
Excellent hotel in a great location in Madrid. We stayed at the Level club rooms which are renovated and well designed. The club itself is wonderful in terms of amenities and service. The rooms were clean and staff very professional. Real value for the money a…
User: seimonau
Trip type: Couples
Two Nights in Madrid in a Level Room at Melia Castilla
Melia Castilla The level was our first destination arriving on a long haul flight from Australia on our 2 week Spain Holiday and tour. The Check in was welcoming and smooth at the Level lounge. We were given all the information about the hotel and invited to h…
User: angelapV4917WB
Trip type: Family
Two night stay Real Madrid Football Derby.
My son and I stayed at this hotel for 2 nights as we were watching the Real Madrid derby staying on The Level. From start to finish with the money paid the whole experience was fantastic. The staff, being too many to name, from Elena on the front desk to all a…
User: Hailesfamily
Trip type: Couples
"The Level" provided extras that enhanced our experience
5 night stay booked through BA as a holiday package. We pre-paid to upgrade from the standard room to "The Level" which we found was well worth the extra.On arrival at main reception we were taken down the The Level to check in there, where Elena got our lugga…
User: Jenn C
Trip type: Family
Amazing stay
We’ve loved our stay at Melia Castilla. Room was gorgeous clean and spacious. Location was great 9 min walk to the train station & 15 min walk to the Bernabeu stadium. Staff couldn’t do enough for us and so friendly. I also had a massage and it was so rela…
