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This luxurious modern hotel is situated in the heart of Madrid, within walking distance of numerous places of interest which guests may like to visit, such as the Retiro Park, the Prado, Reina Sofia and Thyssen museums, the Opera and the Botanical Gardens. Close by, guests will also find numerous shops, businesses, tapas bars and restaurants.
The hotel has 2 lifts and features 162 rooms, including 12 single rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. The rooms have a queen-size bed and a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. A trouser press is provided for guests' convenience. A telephone, a TV, a radio, a games console and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Little extras include slippers, daily paper and pillow menu. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.
The indoor and outdoor pools are ideal for exercise as well as relaxation. Fine weather can be enjoyed on the terrace. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.
Dining facilities include a restaurant, a café and a bar. In addition to breakfast, the hotel also offers lunch and dinner à la carte. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and picnics are available.
Plaza de la Lealtad 5
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
311 reviewsUser: Luca N
Trip type: Friends getaway
Winter escape
We had 2 amazing nights at the property, facing Prado Museum and few steps from all the city centre. He has an amazing wellness centre, the restaurant and the bar were both super professional and well curated! Keep going!
User: An H
Trip type: Family
Absolutely great!
Fantastic stay with our family if 4. We enjoyed this hotel so much. Its location near the Prado is great, service very friendly, guest relations are super attentive, they made our stay fabulous.Thank you MO Madrid!Hunfeld family Mandarin Oriental Ritz Madri…
User: bizzle2002
Trip type: Family
Majestic stay in Central Madrid for families!
This hotel is the epitome of luxury. We stayed here for 3 nights in early April 2026. Very few hotels are this refined, sophisticated and beautiful, but still maintain an environment that is completely welcoming to children. However, the MOR in Madrid is defin…
User: Scipiotrout
Trip type: Business
A great reason to go to Madrid !!
The hotel is just lovely. I Love the location I had a prado suite which I LOVED! The real standout here is the people. I’m not sure I can remember a hotel with service like this. The concierge PERFECT. Jesus, gracias !! The restaurant staff. Mariana y Miguel.…
User: 107thibauda
Trip type: Couples
Best luxury hotel in Madrid
Excellent hotel, super location, great food and top service. Highly recommended. The hotel design is absolutely marvellous. Mandarin Oriental Ritz Madrid Team, Marketing at Mandarin Oriental Ritz, Madrid, responded to this review Dear Guest,Thank you for…
