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Hotel Serrano

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Hotel Serrano

locationSalamanca-Serrano, Madrid

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About Hotel SerranoAbout Hotel Serrano

Location

This upmarket hotel lies in the Salamanca district, a very exclusive area of Madrid, between the Paseo de la Castellana and the Calle Serrano. Links to the public transport network are located directly in front of the hotel as well as restaurants and shops.

Facility

5 suites, 5 single rooms and 24 double rooms are located on 6 storeys and can be reached by lift. Multilingual staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Additional amenities include a newspaper stand and a TV room. Parking spaces are available to guests travelling by car. Other services include a babysitting service, a childcare service, a car hire service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a mini fridge. A direct dial telephone, a television with satellite/cable channels, a stereo system and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A shower, a bathtub and a bidet are included the bathrooms. A hairdryer and a vanity mirror are available for daily use. The hotel has family rooms and non-smoking rooms.

Sport

Various dining options are available, including a dining room, a breakfast room, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Meals

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Serrano Amenities at Hotel Serrano

  • Facilities

    • -

      24-hour reception

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      Air conditioning

    • -

      Bar(s)

    • -

      Café

    • -

      Car Park

    • -

      Currency Exchange

    • -

      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

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      Newspaper kiosk

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      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

LocationLocation

Around this property:

Restaurants

10 m

Shopping opportunities

10 m

Public Transport

10 m

Underground/Over ground Station

150 m

Park

400 m

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

47

Very Good

80

Average

48

Poor

11

Terrible

9

Recent Reviews: 195

  • User:jatitadc

    Trip type: Solo travel

    Hidden gem!

    rating20 Jan 2025

    Excellent location. Within 30 minutes from the major museums, Atocha, Gran Via. On major metro and bus routes. Safe. Clean. Staff friendly and speaks English. Very happy with my stay and will return...

  • User:Pablo R

    Trip type:

    AC did not work. Horrible customer service.

    rating26 Jul 2024

    Had a terrible experience. Reserved the hotel for two nights and left on the second day to book a different hotel because of A/C not working. This represented additional inconveniences due to lost...

  • User:Gustavo C

    Trip type:

    Highly overpriced for what it offers

    rating22 Oct 2023

    We spent there a weekend, payed more than 700$ for 2 nights, with no breakfast, the room was very small, the room temperature control was not working properly, we had to sleep with open windows and...

  • User:Ann C

    Trip type: Couples

    Great Location

    rating07 Jun 2023

    Booked a night here purely to be close to the Santiago Bernabau stadium which was a good half hour walk slightly up hill. Was upgraded to a suite which was nice . Didn’t use the facilities as it was...

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