Hotel Serrano

23+ photos

Hotel Serrano

Name: Hotel Serrano
Address: Calle de Marques de Villamejor, 8, Madrid, spain
Telephone: 353818882077
Rating: 3.8

madrid, spain

About Hotel Serrano

location

This upmarket hotel lies in the Salamanca district, a very exclusive area of Madrid, between the Paseo de la Castellana and the Calle Serrano. Links to the public transport network are located directly in front of the hotel as well as restaurants and shops.

facility

5 suites, 5 single rooms and 24 double rooms are located on 6 storeys and can be reached by lift. English-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. There are a number of shops as well. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a mini fridge. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A shower, a bathtub and a bidet are included the bathrooms. A hairdryer, a vanity mirror and a telephone are available for daily use. The hotel has non-smoking rooms.

sport

Various dining options are available, including a breakfast room, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

meals

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Serrano

Facilities (13)

Air conditioningLobby24-hour receptionConference RoomRoom ServiceLaundry ServicePetsElevator/ LiftIroning servicesLaundryNewspaperParkingWifi

Family and Kids (1)

Childcare service

General Services (4)

ConciergeLuggage storageMultilingual StaffWake-up Call / Service

Hygiene (3)

Contactless check-in/-outProtective equipment for employeesFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Room Facilities (7)

ShowerBathtubHairdryerMinibarTVRoom serviceToiletries

Security (1)

Fire extinguishers

Location

Salamanca-Serrano, Madrid, Spain

Calle de Marques de Villamejor, 8

What's nearby

Restaurants10m
Shopping opportunities10m
Public Transport10m
Underground/Over ground Station150m
Park400m

Check-in from 3:00 PM · Check-out by 12:00 PM

Salamanca-Serrano, Madrid, Spain

Calle de Marques de Villamejor, 8

What's nearby

Restaurants10m
Shopping opportunities10m
Public Transport10m
Underground/Over ground Station150m
Park400m

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

3.8

Good

197 reviews

Value
Rooms
Cleanliness
Service

Excellent48
Very Good81
Average48
Poor11
Terrible9

Recent Reviews: 197

User: Sierra1000Sierra
Trip type: Couples
Clean and well maintained
Great location, about 6, 7 min walk to a metro station, small boutique hotel that have all you need for a stay, staff were very helpful, room that i stayed was very clean and facing the street. Overall i had a very good experienceGreat location, about 6, 7 min walk to a metro station, small boutique hotel that have all you need for a stay, staff were very helpful, room that i stayed was very clean and facing the street. Overall i had a very good experience
User: jatitadc
Trip type: Solo travel
Hidden gem!
Excellent location. Within 30 minutes from the major museums, Atocha, Gran Via. On major metro and bus routes. Safe. Clean. Staff friendly and speaks English. Very happy with my stay and will return when I visit Madrid again. Perfect location for high end shoppers (Cartier, miu miu etc ).Excellent location. Within 30 minutes from the major museums, Atocha, Gran Via. On major metro and bus routes. Safe. Clean. Staff friendly and speaks English. Very happy with my stay and will return when I visit Madrid again. Perfect location for high end shop…
User: Pablo R
Trip type: Couples
AC did not work. Horrible customer service.
Had a terrible experience. Reserved the hotel for two nights and left on the second day to book a different hotel because of A/C not working. This represented additional inconveniences due to lost hours of sleep and additional transportation costs to a new hotel. What’s most disappointing is that management (in this opportunity, represented by Pedro) provided no real solution, and if they can’t fi… Had a terrible experience. Reserved the hotel for two nights and left on the second day to book a different hotel because of A/C not working. This represented additional inconveniences due to lost hours of sleep and additional transportation costs to a new hot…
User: Gustavo C
Trip type: Couples
Highly overpriced for what it offers
We spent there a weekend, payed more than 700$ for 2 nights, with no breakfast, the room was very small, the room temperature control was not working properly, we had to sleep with open windows and still it felt way too warm. Good location, good level of cleanliness.We spent there a weekend, payed more than 700$ for 2 nights, with no breakfast, the room was very small, the room temperature control was not working properly, we had to sleep with open windows and still it felt way too warm. Good location, good level of clean…
User: Ann C
Trip type: Couples
Great Location
Booked a night here purely to be close to the Santiago Bernabau stadium which was a good half hour walk slightly up hill. Was upgraded to a suite which was nice . Didn’t use the facilities as it was a one night stay . But a very clean and spacious hotel with friendly staff .Booked a night here purely to be close to the Santiago Bernabau stadium which was a good half hour walk slightly up hill. Was upgraded to a suite which was nice . Didn’t use the facilities as it was a one night stay . But a very clean and spacious hotel with f…

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