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This hotel is located in the leisure district of Puerta de Hierro, roughly a 15-minute drive from the town centre. Within 100-600 m are restaurants, bars, clubs and links to the public transport network.
The hotel has 8 suites and 64 double rooms, which are located on 4 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a car hire service, room service, an alarm call service, a laundry service and a hairdresser. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with fax machine and projector is available.
Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. A safe, a minibar and a desk are also available. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, an alarm clock and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. The hotel has 72 non-smoking rooms and smoking rooms.
Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, a spa, a sauna, a beauty salon and massage treatments.
Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Special meals, including diet meals, are also available. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.
Calle Arroyofresno, 17
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
306 reviewsUser: dkb93
Trip type: Business
Poor hotel and service
Terrible hotel. Very old rooms, sparsely furnished, not friendly or helpful staff, breakfast not great too . Wall paper coming off, no coffee maker in room. Gave me a terrible room, then I wished to checkout and they wouldn't refund the balance. They changed t…
User: Craig W
Trip type: Business
DISGUSTING SERVICE - DONT STAY HERE UNLESS YOU ARE A SEWAR RAT
DONT BOOK THIS HOTEL. THEY ARE A BUNCH OF LOOSERS. We were unable to travel due to my partner falling sick. We asked for a postponement until May 2025 and they said we must submit a doctors certificate which we did. They still refused to issue a refund or post…
User: deforlonge
Trip type: Friends getaway
Mediocre
Reception staff are very helpful and the buffet breakfast had lots of options and was generally good. The rooms were tired and the furnishings cheap. Everything worked ok but it feels very unloved ! If you get a good rate and drive to Madrid its ok but for a h…
User: Female_Solo_Shoes
Trip type: Solo travel
No onsite eating options only breakfast available!
I stayed at the hotel this week (Aug 21-24 2023) for 4 nights. It was lovely. The staff were great, especially reception and the attentative staff member(waiting on staff) at breakfast. They were both a credit to the hotel.One thing I wanted to raise that need…
User: G6174GUmaryn
Trip type: Business
Dreadful experience.
So disappointed with my stay. The worst hotel I've stayed in for years. The hotel is dilapidated, cleanliness not good, food terrible - breakfast always cold. No tables or chairs on the balconies and on the main terrace the lights went off at 23,:00. Unable to…
