63+ photos
This hotel is located in Madrid.
The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, medical assistance, room service, a laundry service and a hotel shuttle bus.
Central heating ensures that rooms maintain comfortable temperatures. A trouser press is provided for guests' convenience. Other features include a telephone and WiFi (no extra charge). Bathrooms are equipped with a shower. Bathrooms with wheelchair access can also be booked. The hotel has family rooms and non-smoking rooms.
The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex provides invigorating refreshment. A terrace with sun loungers and parasols is available. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including a gym and a solarium. Evening entertainment includes live music.
Dining facilities include a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day. Gluten-free meals and children's meals can be prepared on request.
Ronda de Atocha 17
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
959 reviewsUser: Kelly M
Trip type: Friends getaway
DISGRACEFUL
I wish I could give 0 stars as I feel 1 star is too much!! Horrendous experience with incredibly rude staff. Discriminated against myself, husband and our friends in front of other guests. Would NOT recommend!!!
User: chloephelps97
Trip type: Couples
Do Not Stay Here
Myself and boyfriend are currently staying at this hotel with our friends (two other couples) and on day four of our holiday. We were really enjoying our stay until we were treated unacceptably and humiliating in the Sessions Pool area. While myself and four f…
User: Liv_the_beast
Trip type: Family
Graduation Trip 👩🎓
I stayed at Hard Rock with my family for my graduation ceremony taking place in Madrid (2 nights). The minute we walked through the doors we had a swift check in, reception spoke flawless English for my parents and had the bags sent up.The rooms were cute and…
User: congo-scouser
Trip type: Business
Surprisingly good
A change from my usual choice for a hotel, but one I am glad I made. A small hotel in the centre of Madrid in a great location. An excellent experience from the very start being met by a very lively staff member as I was walking into the hotel. Check was quick…
User: Explorer10861108849
Trip type: Couples
Horror
The room was fine, although half the bathroom is in the room itself; specifically, the sink for brushing your teeth is right next to the bed.Downstairs at the bar, it took us 16 minutes to be served two watered-down cocktails that tasted of nothing. I understa…
