


16+ photos
The hotel is located in Madrid.

Ctra. Fuencarral a Alcobendas, Km 8
Check-in from 3:00 PM · Check-out by 12:00 PM

Ctra. Fuencarral a Alcobendas, Km 8
Check-in from 3:00 PM · Check-out by 12:00 PM
Average
43 reviewsUser: Luis D
Trip type: Family
Great experience in Madrid
The chef Juan Carlos in Madrid was awesome! He is a truly customer oriented person. He provided an outstanding attentionThe chef Juan Carlos in Madrid was awesome! He is a truly customer oriented person. He provided an outstanding attention
User: ROSA MARIELA O
Trip type: Family
Perfect lodging.
The cleanliness of the rooms is perfect, and their personal hygiene products are of very good quality. The service in the dining room is incredible; the breakfasts are very good, especially the attention from a waiter named Juan Carlos, who was super kind and helpful with our requests. Originally submitted in Spanish on www.tripadvisor.es. View originals.The cleanliness of the rooms is perfect, and their personal hygiene products are of very good quality. The service in the dining room is incredible; the breakfasts are very good, especially the attention from a waiter named Juan Carlos, who was super kind and…
User: Aurélie G
Trip type: Business
Kindness
Very friendly staff, everything spotless. Originally submitted in Spanish on www.tripadvisor.es. View originals.Very friendly staff, everything spotless. Originally submitted in Spanish on www.tripadvisor.es. View originals.
User: DayTrip549415
Trip type: Family
Avoid
Avoid. Customer service has left the building! The desk and restaurant staff and even the manager seems to enjoy restricting guests. The automatic response to any request (from paying guests) is No No No. It is strange, upsetting and unnecessary. I really feels like there is a dislike of customers.Avoid. Customer service has left the building! The desk and restaurant staff and even the manager seems to enjoy restricting guests. The automatic response to any request (from paying guests) is No No No. It is strange, upsetting and unnecessary. I really feel…
User: 020323GE
Trip type: Couples
A clean and peaceful place to spend the night
It's one of the best hotels we've been to. Me and my partner reserved a room very late, at around 23:00, but there was no trouble. The bed was huge, with clean sheets, fresh towels, and some toiletries. There's a mini fridge and a safe too. We only spent a night there, but the experience was amazing. Sercotel Convention Plaza Madrid, Owner at Exe Convention Plaza Madrid, responded to this revie… It's one of the best hotels we've been to. Me and my partner reserved a room very late, at around 23:00, but there was no trouble. The bed was huge, with clean sheets, fresh towels, and some toiletries. There's a mini fridge and a safe too. We only spent a nig…
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