Eurostars Madrid Tower

65+ photos

Eurostars Madrid Tower

Name: Eurostars Madrid Tower
Address: Paseo De La Castellana, 259 B, Madrid, spain
Telephone: 353818882077
Rating: 4.1

madrid, spain

About Eurostars Madrid Tower

location

The hotel is located in Madrid.

facility

The hotel has 8 lifts and features 2 suites and 474 single rooms. Multilingual staff at the reception desk in the lobby are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms include a double bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi are provided as well. A turndown service provides guests with additional comfort in the evening hours. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and hydrotherapy treatments.

meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. Breakfast and lunch offer culinary delights every day.

Amenities at Eurostars Madrid Tower

Facilities (19)

Air conditioningLobbyCurrency ExchangeShopsConference RoomInternet accessRoom ServiceLaundry ServiceBicycle HireGaragePetsElevator/ LiftIroning servicesLaundryNewspaperParkingSmoking roomsWifiEV Charging Station

Beauty and Spa (3)

MassageSpaSteam and Sauna

Business Center and Conferences (1)

Business Center

Common Area (1)

Reception

Family and Kids (1)

Childcare service

General Services (5)

ConciergeLuggage storageMultilingual StaffWake-up Call / ServiceWheelchair

Hotel Type (1)

Family-friendly Hotel

Hygiene (5)

Protective equipment for employeesPackaged mealsProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Room Facilities (7)

ShowerBathtubHairdryerMinibarTVRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Sport/Entertainment (3)

SaunaGymEvents

Transfers (1)

Airport Transfers

Location

Plaza Castilla-Chamartin, Madrid, Spain

Paseo De La Castellana, 259 B

Nearest airport13km

City centre7km

What's nearby

City centre7km
Nearest airport13km

Check-in from 3:00 PM · Check-out by 12:00 PM

Plaza Castilla-Chamartin, Madrid, Spain

Paseo De La Castellana, 259 B

Nearest airport13km

City centre7km

What's nearby

City centre7km
Nearest airport13km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.1

Very Good

2923 reviews

Value
Rooms
Cleanliness
Service

Excellent1358
Very Good930
Average353
Poor126
Terrible156

Recent Reviews: 2923

User: Kathy C
Trip type: Family
Five-Star Hotel in Name Only — Extremely Disappointing and Inhospitable Experience
Title: Five-Star Hotel in Name Only — Extremely Disappointing and Inhospitable ExperienceOur experience at the Eurostars Madrid Tower was extremely disappointing and fell nowhere near the standard I would expect from a five-star hotel—particularly given the price we paid.From the moment we arrived, the concierge/front-of-house service was exceptionally poor. No one acknowledged or greeted us, and… Title: Five-Star Hotel in Name Only — Extremely Disappointing and Inhospitable ExperienceOur experience at the Eurostars Madrid Tower was extremely disappointing and fell nowhere near the standard I would expect from a five-star hotel—particularly given the pr…
User: Jeremy K
Trip type: Business
Staff Rude and Loses Property
Do not stay here. Younes, Alonso, Iris, and Ines are all staff members that mishandled my property. As an example, I had food delivered via Uber Eats. There is proof of delivery. They all told me (rudely) that they did not have it. It was nearly midnight. They provided no solution other than denial: no compensation, no ordering other food, kitchen not open 24/7. The showers leak all over the floor… Do not stay here. Younes, Alonso, Iris, and Ines are all staff members that mishandled my property. As an example, I had food delivered via Uber Eats. There is proof of delivery. They all told me (rudely) that they did not have it. It was nearly midnight. They…
User: Road03262839251
Trip type: Couples
High value and beautifully curated stay.
Ery comfortable experience, knowledgeable and helpful staff. Rooms are superior, really clean and provide dimming options. Air conditioning is weak but sufficient over long periods of time, bed - you're not waking up. Blackout blinds, some spills in the shower due to the pressure jets, but can be easily mediated. Wonderful functionality and really clean coffee machine, free water and a great value… Ery comfortable experience, knowledgeable and helpful staff. Rooms are superior, really clean and provide dimming options. Air conditioning is weak but sufficient over long periods of time, bed - you're not waking up. Blackout blinds, some spills in the shower…
User: melaniectaylor
Trip type: Couples
Amazing staff made our stay
The staff at this hotel were really kind and made our stay special! They went out of their way to accommodate us for various needs including providing a lovely birthday surprise for my boyfriend. The breakfast was tasty and views from the room and restaurant really amazing. We had a great stay and would return. Thank you to all of the team that work there ????The staff at this hotel were really kind and made our stay special! They went out of their way to accommodate us for various needs including providing a lovely birthday surprise for my boyfriend. The breakfast was tasty and views from the room and restaurant r…
User: Jada M
Trip type: Couples
1 out of 5 Stars: Unethical, Extortionate, and Grossly Cruel Management During a Disaster
DO NOT TRUST THIS HOTEL WITH YOUR SAFETY OR YOUR MONEY. Eurostars Madrid Tower is actively exploiting international tourists during a government-declared natural disaster, refusing basic accommodation for a severe medical and environmental emergency, and lying to cover their tracks.We booked a 7-day stay here, but a cascade of severe crises outside our control prevented our arrival: our flights we… DO NOT TRUST THIS HOTEL WITH YOUR SAFETY OR YOUR MONEY. Eurostars Madrid Tower is actively exploiting international tourists during a government-declared natural disaster, refusing basic accommodation for a severe medical and environmental emergency, and lying…

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