Boutique Urban Madrid Genova

Recent Reviews: 236

• User: Irati G

  Trip type: Solo travel

  Nightmare

  Window was broken and they were unable on giving me any solution (repair, another room or reimbursement) room was dirty and I end up freezing cold in a dirty room.Window was broken and they were unable on giving me any solution (repair, another room or reimbursement) room was dirty and I end up freezing cold in a dirty room.

• User: jessica82378

  Trip type: Couples

  How do they get away with calling it boutique?

  We stayed two nights at this hotel. Before arriving, we were pretty sketched out about the place. We didn't read the reviews in advance and figured since we booked via AMEX points via AMEX travel, that it would be OK. We read the reviews a day before arriving but it was too late to cancel. We decided just to go with it and see how it is when we get there, hoping it wouldn't be as bad as others wro… Read moreWe stayed two nights at this hotel. Before arriving, we were pretty sketched out about the place. We didn't read the reviews in advance and figured since we booked via AMEX points via AMEX travel, that it would be OK. We read the reviews a day before arriving… Read more

• User: Adela D

  Trip type: Couples

  Do not stay here – unsafe, dirty and bugs crawling from the wall

  We had a terrible experience at this property and are still waiting on a refund — the hotel is simply not communicating.When we arrived, we immediately noticed bugs crawling out of a hole in the wall right next to the bed. We were on the 6th floor, and the bugs were coming from inside the wall — not from outside or because of food. We have photos and videos showing this. It was clearly a maintenan… Read moreWe had a terrible experience at this property and are still waiting on a refund — the hotel is simply not communicating.When we arrived, we immediately noticed bugs crawling out of a hole in the wall right next to the bed. We were on the 6th floor, and the bug… Read more

• User: Yakup D

  Trip type: Solo travel

  not a hotel but an apart hotel

  I never thought I would have such a bad accommodation experience in Madrid. It is definitely not a suitable hotel for business people. There is only 1 iron in the big hotel and it is broken. They want a 50 € deposit. Breakfast is at a different cafe 100 meters away. They give you a croissant or 2 slices of bread with tomato for breakfast. We stayed without breakfast even though we paid for bed and… Read moreI never thought I would have such a bad accommodation experience in Madrid. It is definitely not a suitable hotel for business people. There is only 1 iron in the big hotel and it is broken. They want a 50 € deposit. Breakfast is at a different cafe 100 meters… Read more

• User: Hovirag80

  Cockroaches, dirty and loud

  Upon checkin I already realised that the "hotel" undergoing a renovation and it is look like a construction site. Doors and other construction pieces all over the hotel. The room I got was huge disappointment as 1st nite several cockroaches were climbing out in the evening that freaked me out and could not sleep all nite. It was not only one, but several crawling in the bathroom and kitchen area,… Read moreUpon checkin I already realised that the "hotel" undergoing a renovation and it is look like a construction site. Doors and other construction pieces all over the hotel. The room I got was huge disappointment as 1st nite several cockroaches were climbing out i… Read more