Apartamentos Serrano Recoletos

Name: Apartamentos Serrano Recoletos
Address: Calle de Villanueva, 2, Madrid, spain
Telephone: +44-204-505-9777
Rating: 3.7

Museo del Prado-Retiro, Madrid, Spain

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About Apartamentos Serrano Recoletos

location

The apartments are centrally located, close to the Paseo de la Castellana. The famous Calle Serrano and Retiro Park are both less than a 10-minute drive away. Puerta del Sol in the city centre is roughly a 15-minute walk, while Madrid Airport is just 15 km away.

facility

The apartment hotel has 16 suites, 57 apartments and 106 studios, which are located on 4 storeys and are reachable by lift. English- and French-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A living area, a kitchen and a bathroom also provide plenty of comfort and convenience. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. For self-catering guests, there is a well-equipped kitchenette with a refrigerator, mini fridge, stovetop and tea/coffee station. A telephone, a TV, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and non-smoking rooms.

sport

Dining facilities include a restaurant, a café and a bar. Bed and breakfast is offered as a catering option. A continental breakfast guarantees a great start to the day.

meals

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Apartamentos Serrano Recoletos

Facilities
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  24-hour reception
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  Air conditioning
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  Bar(s)
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  Bicycle Hire
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  Café
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  Car Park
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  Disability-friendly
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Pets
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  Restaurant(s)
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  Room Service
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  Shops
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Housekeeping only upon request
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  Hygiene training for staff
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  Medical teleconsultation
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Time interval between room bookings
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  Use of commercially available disinfectants
Meals
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  Continental Breakfast

Location

Around this property:

Tourist Centre

1000 m

City Centre

1000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

263

Very Good

329

Average

182

Poor

Terrible

Recent Reviews: 918

User:CSD1975
Trip type: Family
Basic and old but convenient for families
03 May 2026
This hotel is a good option for families, as it offers rooms with multiple beds, which is very convenient. Its location is also outstanding and makes it easy to get around.However, the rooms feel quite outdated and very basic—more like a 2-star standard in my opinion. The bathroom amenities are of low quality, and the decor is old-fashioned and in need of an upgrade.The lobby is the most modern part of the hotel, and the reception staff were very friendly and helpful, which we appreciated.That said, the hotel is in urgent need of a full renovation. Overall, it feels overpriced for what it offers—very basic and dated—but its excellent location and apartment-style setup can still make it a practical choice for families.
User:mariomva
Trip type: Family
Excellent stay
09 Mar 2026
This place is fabulous for a stay with a family of 4, 2 adults 2 children. There was a separate room with a queen bed and tv, and then the main room had two twin beds for the kids. The room had a private bathroom, basic toiletries, and nice shower. The room also had a mini kitchen. There is a carrefour market nearby to buy snacks and water. If you buy water, buy big bottles, they are cheaper than small ones. Also consider that tap water is drinkable, so you can just fill outva bottle in your room. Overall, an excellent location and an excellent stay.
User:SANDY-CSHORE
Trip type: Couples
Good stay
23 Feb 2026
Couldn’t fault the place.Rooms are large with comfortable beds.Large bathroomSafe in room.Tv has Netflix an YouTube plus plenty of local channels.Great location for exploring the city centre and Retiro park.Good Irish bar not far away for sports.
User:kubano
Trip type: Friends getaway
Old, broken, turn down!
11 Dec 2025
The apartments need an update as soon as they can, every thing is torn down, broken, old. See pictures.The elevators are the worse, but there are other things easy to fix.
User:Explore12452287856
Trip type: Family
Our Madrid Home for 5 Nights
23 May 2025
My sister and I stayed for 5 nights in thishotel. We were very pleased with our room, which included a kitchenette- cooktop, microwave, small refrigerator. The location was excellent- a nice walk to Prado, easy access to Metro and Renfe lines. The personnel were all excellent, from the reception staff to the housekeepers. We would definitely stay here again.The only negative is that there is robust nightlife in the neighborhood- so a bit noisy. With earbuds and music or a podcast, this was not a major problem.