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This hotel is conveniently located in the leisure area of Alcobendas and approximately 12 km from Madrid with its numerous shopping opportunities, bars, restaurants and nightclubs. Links to the public transport network lie directly in front of the hotel and a ski area with a lift is located around 60 km away.
153 rooms, including 8 suites and 142 double rooms, are located on 5 storeys and can be reached by lift. Multilingual staff (English, German, French) at the 24-hour reception desk are happy to answer any questions. Services such as a cloakroom, a baggage storage service and a safe ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a plug adapter and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and background music. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.
The pool complex includes both indoor and outdoor pools, which are in part heated. A sun terrace, sun loungers, and parasols are available. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, tennis and golf are available. Ski lifts provide easy access to the pistes. Sport and leisure facilities at the hotel include a gym and aerobics. There is a wellness area with a spa, a sauna, hydrotherapy treatments and a solarium. Subject to charge: massage treatments.
Various dining options are available, including a breakfast room, a café and a bar. Guests can dine in a non-smoking restaurant with an area for smokers. A generous breakfast buffet, a lunch à la carte and dinner offer plenty of delicious variety. Gluten-free meals and children's meals can be prepared on request.
Avda Valdelaparra, 2
Check-in from 2:00 PM · check-out by 12:00 PM
Good
503 reviewsUser: F467KPkhaledk
Trip type: Family
Very bad
2 stars maxOutdated, dirty, Not even boiler or coffee in the room.Very Smelly, found hair in the bath Don't come here. Not worth it
User: Stacey H
Trip type: Solo travel
Outstanding customer service
The customer service of this hotel is outstanding. I arrived and they called me as soon as I got off the plane to organise the shuttle bus to collect me. They dropped me to my meeting point the following day and nothing was too small for them. The hotel rooms…
User: FilipeRPereira
Trip type: Business
A nice hotel.
I spent two weeks at this hotel and it’s quite good. The breakfast is also acceptable. The problem is that it’s a bit far from the city of Madrid, but there’s not much that can be done about that.
User: Nad G
Trip type: Family
Avoid
Avoid it completely Swimming pool under maintenance's when we were there and after booking got in touch with them they are now lien I went to reception multiple times and they now say we didn’t cleaner never cleaned the room except once cause I asked her to! N…
User: REISY G
Trip type: Family
The worst customer service experience I've ever had
Liked · “I would like to extend my heartfelt congratulations and gratitude to the cleaning staff for their outstanding work. The rooms are impeccably clean, reflecting your hard work, attention to detail, and dedication. Your efforts do not go unnoticed, and t…
