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This popular hotel enjoys a wonderful central position at the heart of Madrid. Situated on the Reina Cristina Avenue, the hotel is close to Retiro Park, the Prado art museum and the airport. Nearby is Atocha train station, Reina Sofia Arts Centre, the Thyssen Bornemisza Museum, San Jerónimo el Real and the Botanical Gardens.
The hotel has 3 lifts and features 245 rooms, including 6 suites and 29 single rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a car hire service, medical assistance, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. A direct dial telephone, satellite television, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.
A dance club offers fun and entertainment.
Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day.
Paseo Reina Cristina 7
Check-in from 3:00 PM · check-out by 12:00 PM
Good
1709 reviewsUser: tripnat1
Trip type: Solo travel
Comfortable and convenient
The staff here were the friendliest I've ever encountered in Spain, both on reception and in the restaurant. The rooms and decor are dated and could do with some attention, but everything was clean and comfortable and I had a really good night's sleep.
User: Gugjit Jack H
Trip type: Couples
review above
This hotel was a complete disapointment Hotel Management including Roberto was given 2 written requests to fix the problem and his solution was unacceptable. Do not use this franchise hotels Santos. we arrived for a 3 day and had a baking room that had no air…
User: muttibey
Trip type: Business
Disappointment
Rooms are super old and dusty. A facelift and/ or renovation is needed . Telephone reception is terrible anywhere in the hotel. WiFi is also very poor. It comes and goes. Anyway not a good experience this time.
User: Lee C
Trip type: Family
Shocking - THEFT from Room - do not stay at this hotel.
Shocking - do not stay at this hotel.I stayed Friday 12th, through Monday 15th. On Sunday, while we were out, someone accessed our room with a key and stole a credit card [which they tried to use less than a mile from the hotel].When I informed the staff, all…
User: ANTONINO GIOVAN... S
A good experience
Personnel were very kind, the room was beatiful and clean. I think it would be appreciated if you would pay more attention to menu planning. More variety, please! And a personal regret: why orange juice is absent from the menu of lunch or dinner? It isn't Dom…
