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This hotel is situated in a wonderful location beside the sea. It is just a few steps to the inviting Playa Pocillos beach, just across the promenade. The centre of Puerto del Carmen, with a multitude of entertainment venues is located 3 km away and easily reached using the regular bus service (200 m from the hotel) or by taxi.
The hotel was modernised in 2025. 530 rooms, including 40 junior suites, 4 suites and 419 double rooms, are available to guests in a 4-storey main building and 6 auxiliary buildings. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a safe. Wireless internet access (no extra charge) is provided to guests. Guests interested in excursions can get more information at the tour desk. 8 lifts and wheelchair-accessible facilities are available. There are a number of shops, including a souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a playroom and a library. Parking spaces are available to guests travelling by car. Other services include a babysitting service (for a fee), a childcare service, a car hire service, a laundry service, a hairdresser and a coin-operated laundry. Cyclists can make use of the bicycle storage area and hire service (for a fee). Lectures, presentations and meetings can be held in one of the 2 conference rooms.
Rooms are equipped with air conditioning. Guests can relax and enjoy partial sea views from the balcony or private terrace of some rooms. Rooms include a double bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Slippers and the daily newspaper provide additional comfort in the rooms. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. Guests can also book 6 wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has 67 family rooms and non-smoking rooms.
Whether in need of rest and relaxation or more activity, guests can swim a few lengths of one of the 2 outdoor pools, while children have a special swimming area just for them. A waterslide and a refreshing drink at the poolside snack bar offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Those who wish to stay active while on holiday can enjoy bocce and archery. For a fee, cycling/mountain biking is also available. Water sports offered include aquafit, and diving is available for a fee. The hotel offers numerous indoor sports, including a gym, table tennis, darts, yoga, callisthenics, aerobics and pilates or, for a fee, billiards. There is a wellness area with a spa, a sauna and a steam bath and, for an additional fee, a hammam, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club, a kids' disco and live music.
The dining area includes a bar. Guests can dine in a cosy atmosphere at the restaurant (à la carte and high chairs). Catering options include bed and breakfast, half board, all-inclusive and all-inclusive special. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for lunch). Diet meals, gluten-free meals, vegetarian dishes, lactose-free food and vegan food can be prepared on request. Baby food (on request) provides for little ones' well being. The show cooking is a particularly special attraction.
Playa de los Pocillos s/n
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
6409 reviewsUser: stevebD3687AI
Trip type: Couples
Return trip to this hotel.
This was yet another visit to this area and we went especially for this hotel. It was brilliant, once again. Beautiful area, splendid hotel, lovely food and wonderfully accommodating staff. We were all inclusive, and the value for money for such high quality i…
User: Noreen M
Lovely weeks holiday
10 out of 10 in all areas. Staff, food, rooms, communal areas. There is so much space everywhere that you would forget that there are about 500 rooms in this lovely large and spacious hotel.
User: MeganSeels
Trip type: Family
Perfect Easter stay with kids
The ideal stay for an Easter escape with the family. The hotel is so well equipped for young children, our daughter absolutely loved the animation team (shout out to Imara!) and the kids pool being heated was a major plus. The food options were endless, and of…
User: Bernard G
Trip type: Family
Fabulous Accessible accommodation
Superbly accessible for wheelchair users and those with walking difficulties. The room was very wheelchair friendly. Highly recommended for anyone looking for accessible accommodation Food in the buffet was excellent. Proximity to the long promenade was brilli…
User: afidkel
A Thoughtfully Designed Hidden Gem with Exceptional Service
What a hidden gem! We had a truly delightful stay at Los Jameos. The hotel’s thoughtful, design-led approach sets it apart from typical all-inclusive resorts - it’s doing its own thing in a unique and carefully considered way.The atmosphere strikes a perfect b…
