Mercure San Sebastian Monte Igueldo

Recent Reviews: 709

• User: Andrea J

  Trip type: Friends getaway

  Seriously bad experience at the hotel!!

  A group of 13 people arrived at the hotel after 18:30. The booking was done 6 months earlier(!). No rooms. We were after a whole days excursion, sweating and tired. Wanted to have a shower, change clothes and leave in time for a Michelin star restaurant which was also booked earlier. We were kept waiting and started to ran out of time. The restaurant would not keep the table if we were late. We ex… Read moreA group of 13 people arrived at the hotel after 18:30. The booking was done 6 months earlier(!). No rooms. We were after a whole days excursion, sweating and tired. Wanted to have a shower, change clothes and leave in time for a Michelin star restaurant which… Read more

• User: Ratnaa K

  Trip type: Family

  Good hotel but carry your toothbrush

  Beautiful location and property However , the hotel does not provide ( even upon request ) any of the following - Tissues - Slippets - Toothbrush So please remember to carry your own. This was disappointing and inconsistent for the brand as we stayed at the Bilbao Mercure just before this and received all the amenities so naturally expected the same hereBeautiful location and property However , the hotel does not provide ( even upon request ) any of the following - Tissues - Slippets - Toothbrush So please remember to carry your own. This was disappointing and inconsistent for the brand as we stayed at the Bi… Read more

• User: TRACY C

  Trip type: Family

  Beautiful views a major standout!

  The front desk greeting/help was extremely lacking, lengthly checking in and the lobby/bar Belle Epoque, staff is less than welcoming! One bartender should quit immediately! Could care less about the service industry! AND he sneezed into his hands in front of me and did not wash his hands post.! Wow! ? Table service is non existent, had to go to bar for every thing! The rooms are decent and simple… Read moreThe front desk greeting/help was extremely lacking, lengthly checking in and the lobby/bar Belle Epoque, staff is less than welcoming! One bartender should quit immediately! Could care less about the service industry! AND he sneezed into his hands in front of… Read more

• User: LeGrumpMajuere

  Trip type: Couples

  Outstanding views

  We stayed here in August 26 and our experience was absolutely fine. Bar Staff are surly but the reception staff were lovely, could do with more people on there though. Views are incredible and the hotel aesthetic is Art Deco which appealed to me. Our room was big, clean and had a magnificent view and on our last day we were allowed to use the swimming pool facilities which are spotless. It’s righ… Read moreWe stayed here in August 26 and our experience was absolutely fine. Bar Staff are surly but the reception staff were lovely, could do with more people on there though. Views are incredible and the hotel aesthetic is Art Deco which appealed to me. Our room was… Read more

• User: Antoninokl1

  Trip type: Friends getaway

  Horrible experience

  We paid 350 euros/night for a twin room with balcony to watch the persillades meteor shower. Upon arrival, they told us our room was given to someone else. They gave us a double bed room, without a balcony, and no compensation. I slept with my collegue in the same bed. It was a disaster as we didn't sleep much as we were uncomfortable sharing a bed. I do not recommend this hotel. Also reception sp… Read moreWe paid 350 euros/night for a twin room with balcony to watch the persillades meteor shower. Upon arrival, they told us our room was given to someone else. They gave us a double bed room, without a balcony, and no compensation. I slept with my collegue in the… Read more