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The hotel is located in the tourist area of San Agustín, along the promenade which runs in front of the sandy beach. In the vicinity guests will find many shops, bars, restaurants and a casino. San Agustín shopping centre is 2 km from the hotel, the Playa del Ingles tourist centre is 3 km away, and the capital, Las Palmas, is approximately 55 km away.
232 rooms and a suite are located on 7 storeys and can be reached by lift. The reception desk is open round the clock. Amenities include a safe and a currency exchange service. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The holiday village has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a library. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a laundry service and a coin-operated laundry. A bicycle hire service gives guests the opportunity to explore the surrounding area independently.
Air conditioning and adjustable central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. Guests are sure to get a good night's sleep in the double bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms.
The pool complex includes both indoor and outdoor pools, which are in part heated. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A terrace with sun loungers and parasols is available. A variety of activities are available at the complex, for example bocce, beach volleyball, golf and archery or, for a fee, tennis and volleyball. Water sports enthusiasts are offered water aerobics. The complex offers numerous indoor sports, including a gym, table tennis, darts, callisthenics and aerobics or, for a fee, billiards. There is a wellness area with a spa, a sauna, a steam bath, a hammam, a beauty salon, Ayurveda treatments and a solarium. Subject to charge: massage treatments. The complex offers an entertainment programme for adults.
The dining area includes a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Catering options include half board, full board and all-inclusive. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Gluten-free meals and vegetarian dishes can be prepared on request. The show cooking is a particularly special attraction.
Las Retamas, 1
Check-in from 4:00 PM · check-out by 11:00 AM
Very Good
1341 reviewsUser: Wizzthekid
Trip type: Couples
Good but…….
This has been our second time at this hotel which has a nice friendly feel with plenty of varied activities bringing people together. The staff are generally friendly with particular note for the animation team. The pool attendants kept the area organised and…
User: Graham P
Trip type: Family
Zero compassion
Made a visit to this hotel. However the hotel staff were rude and dismissive. They refused to allow a 5 year old very very well behaved child to send a post card to her school for a school project. Staff had no compassion despite the hotel reception area being…
User: JCMaloney-Me
Trip type: Couples
A Hotel that becomes part of your family.....
Location - perfect, Short transfer from the airport. We left home in the UK at 11am, were in the Escape Lounge by 12 and in the bar at the Costa Canaria by 8.30pm. Atmosphere- perfect, peace, tranquility, no kids, no excess noise and plenty to join in with if…
User: C R
Trip type: Couples
Lovely hotel if you like quiet nights and don't smoke
The hotel does have a lot of positives. For example the dead sea pool in the spa is really relaxing. The food was tasty, especially the pizza bar. But....I wish we had heeded the reviews about the atmosphere and smoking. I assumed that other reviewers were bei…
User: Gerald & Annett... M
Trip type: Friends getaway
Great hotel 👌
Fantastic hotel. My friend and I celebrated our young 😉 70th birthday here.Fabulous clean hotel and relaxing/ fun holiday.Food very good, great selection.Dinning room staff helpful. Massive thank to Yuri, a fantastic addition to the hotel, above and beyond/ t…
