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The hotel is situated in an exclusive residential zone of Benidorm called Ciudad Jardin Sierra Helada, 900 m form Levante beach, and a few metres from a wide variety of restaurants, bars and shops. Next to the hotel guests will find public transport. The old town and tourist centre of Benidorm is 3 km away.
The hotel welcomes guests in a 3-storey building with 4 lifts and 176 non-smoking rooms. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a car hire service, room service (for a fee), a laundry service and a hairdresser.
Rooms are equipped with air conditioning and central heating. Guests can enjoy the view of the pool from a balcony or terrace. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a mini fridge included among the standard features. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.
Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols are available on the sun terrace. For those who wish to stay active while on holiday, the hotel offers bocce. The hotel offers numerous indoor sports, including a gym, table tennis and darts or, for a fee, billiards. A spa, a sauna and hydrotherapy treatments are available in the wellness area. Guests of all ages have the opportunity to enjoy a fun entertainment programme.
Various dining options are available, including a restaurant (with high chairs), a café and a bar. Catering options include bed and breakfast, half board, full board and all-inclusive. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. Staff are also happy to provide children's meals. The hotel also offers snacks. The hotel offers a selection of alcoholic and non-alcoholic beverages.
Avenida Dr. Severo Ochoa 16
Check-in from 2:00 PM · check-out by 12:00 PM
Very Good
2569 reviewsUser: kathleen k
Trip type: Couples
NOT GREAT
Just back from this hotel, stayed here many times. the hotel is great for location , pool fantastic, rooms lovely and big, spotlessly clean as it is all over the hotel, staff lovely nothing too much trouble for them. Drinks really good. THE BIGGEST LET DOWN WA…
User: keithmC2243DV
Trip type: Family
Benidorm april 26
Stayed at hotel start of april, 2 adults 2 kids,family had a nice weeks holiday in hotel .room was a decent size with 4 single beds in room ,bathroom was ok for the family and room also had a balcony .Food ..breakfasts had plenty of selection ,cooked ,cereal ,…
User: Meander59822929793
Trip type: Friends getaway
Genuine review for future improvements
Good location, opposite Benidorm palace. Rooms good ,spacious,clean. But no kettle to have a cup of tea or coffee. Check in time not getting proper Information,no one to direct or take the luggages to the room. No wrist band ,every time we have show even in th…
User: Callum J
Trip type: Family
It's okay not the best
The hotel didn't use wristbands and we had to use our room key cards to get a drink and we could only get one drink per card so we couldn't get more than one drink. The all-inclusive we arrived late and on the day we checked out we handed back the room cards a…
User: Dougie W
Trip type: Couples
A week away to relax
Nice quiet area of Benidorm ,sits across from the Benidorm Palace ,hotel is very clean wonderful staff and good food .easy walking distance to main area of Benidorm Bus stop right outside hotel door this is our 3 rd time here so that says it all
