Regencia Colon

Recent Reviews: 92

• User: SAJBrowne

  Trip type: Couples

  Ignore the crappy reviews, these are people wanting champagne on a Prosecco budget

  Having left a 5* hotel in riviera maya (the grand Sirenis) having booked 2weeks all inclusive, we chose to leave due to uncompromising management and two ceiling leaks in different rooms and this humble place took us in and accommodated us perfectly. The location is perfect , although I’ve seen a few moans about noise (my advice is choose your location better 😏)Ignore the terrible reviews, these… Read moreHaving left a 5* hotel in riviera maya (the grand Sirenis) having booked 2weeks all inclusive, we chose to leave due to uncompromising management and two ceiling leaks in different rooms and this humble place took us in and accommodated us perfectly. The locat… Read more

• User: Russell D

  I will start with the good thing.....location! Now for the bad.....one room key that controls the electricity and air. Once you take the key to leave everything shuts off and you have to re-cool the room. No amenities such as hair dryer or iron. Pool was not very clean so we did not get in. NO ELEVATOR....rooms begin on third floor so drug 50+ pound bags up two flights of stairs. Our room was adja… Read moreI will start with the good thing.....location! Now for the bad.....one room key that controls the electricity and air. Once you take the key to leave everything shuts off and you have to re-cool the room. No amenities such as hair dryer or iron. Pool was not v… Read more

• User: rockot754

  Trip type: Solo travel

  DONT WASTE YOUR MONEY AND TIME

  THE WORST OF ALLI HOPE THIS REVIEW SAVES YOU YOUR VACATIONS AND SAVES YOU FROM A BAD EXPERIENCE AND MONEY....... I NEVER THOUGHT I WOULD BE IN A HOTEL LIKE THIS. FROM MY ARRIVAL, THEY GAVE ME THE WRONG ROOM. I WENT DOWN TO CHANGE IT, AND THE RECEPTION GUY SAID THEY HAD NO OTHER ROOMS OR CHANGES AVAILABLE. I ASKED FOR MY MONEY BACK, AND HE REFUSED - THE AIR CONDITIONING DOES NOT WORK, EVERYTHING IS… Read moreTHE WORST OF ALLI HOPE THIS REVIEW SAVES YOU YOUR VACATIONS AND SAVES YOU FROM A BAD EXPERIENCE AND MONEY....... I NEVER THOUGHT I WOULD BE IN A HOTEL LIKE THIS. FROM MY ARRIVAL, THEY GAVE ME THE WRONG ROOM. I WENT DOWN TO CHANGE IT, AND THE RECEPTION GUY SAID… Read more

• User: Louise B

  Trip type: Couples

  Worst experience ever

  Listen, I never go out of my way to leave a bad review for anything, but this is a must.We stayed in the hotel from may 27th until 29th. When we arrived, no one helped us with our luggage, since the elevator is “broken”, so we had to take our own luggage for 3 flights of stairs. Then, for our unpleasant surprise, we find the pool in a situation is very disrespectful. The pool space is full of wood… Read moreListen, I never go out of my way to leave a bad review for anything, but this is a must.We stayed in the hotel from may 27th until 29th. When we arrived, no one helped us with our luggage, since the elevator is “broken”, so we had to take our own luggage for 3… Read more

• User: Bárbara P

  Trip type: Friends getaway

  They messed up with our reservation

  We called 2 times before arriving to confirm the reservation and it was confirmed, then we went there and they told us that they didn’t had any reservation, lack of professionalism and responsibility of the marketing staff. Never again I’ll go thereWe called 2 times before arriving to confirm the reservation and it was confirmed, then we went there and they told us that they didn’t had any reservation, lack of professionalism and responsibility of the marketing staff. Never again I’ll go there