Hotel SB Glow

Recent Reviews: 730

• User: Rachel B

  Trip type: Couples

  Perfect city hotel

  We were sceptical after reading some of the reviews but so glad we chose to stay here. From our experience some of the negative reviews are unjustified. Staff were friendly and we had a smooth prompt check in with early access to our rooms. We stayed in the Junior Suites and they were clean with lovely floor to ceiling doors, the value for money we thought was really good. The pool area was above… Read moreWe were sceptical after reading some of the reviews but so glad we chose to stay here. From our experience some of the negative reviews are unjustified. Staff were friendly and we had a smooth prompt check in with early access to our rooms. We stayed in the Ju… Read more

• User: Brendan K

  Trip type: Solo travel

  Room was completely infested with mold

  My room was infested with black mold. I asked for a refund or a different room. The manager refused to switch my room or provide a refund. I developed a severe nasal and chest congestion after staying there from the mold.My room was infested with black mold. I asked for a refund or a different room. The manager refused to switch my room or provide a refund. I developed a severe nasal and chest congestion after staying there from the mold.

• User: jessicatE9456IT

  Trip type: Family

  AVOID!!

  If I could give a minus score for this hotel I would! We were robbed in our hotel room and money was stolen. Management tried to tell us police stations shut at 9pm and they couldn’t do anything about it. No empathy or sympathy shown towards me and my son whatsoever. Seemed like a regular occurrence in this hotel judging by how calm they were. Appalling management and appalling behaviour shown to… Read moreIf I could give a minus score for this hotel I would! We were robbed in our hotel room and money was stolen. Management tried to tell us police stations shut at 9pm and they couldn’t do anything about it. No empathy or sympathy shown towards me and my son what… Read more

• User: Poppy W

  Trip type: Friends getaway

  Do not stay.

  I have had by far one of the worst experiences with staff here. I have lost a sentimental item from my room, unsure if stolen or mixed into washing. Staff have said that the laundry is nothing to do with them. Staff are quite rude and unwelcoming- especially when going up with a complaint. We had to move rooms three times. First rooms door didn’t lock - was always wedged open. Second room was grow… Read moreI have had by far one of the worst experiences with staff here. I have lost a sentimental item from my room, unsure if stolen or mixed into washing. Staff have said that the laundry is nothing to do with them. Staff are quite rude and unwelcoming- especially w… Read more

• User: Kanchan M

  Trip type: Family

  Bad bathroom layout

  This hotel is beautiful and has easy access to the metro and 5 minute walk to shopping centre (Westfield). Staff were friendly and polite. Rooms made perfectly. However, the rooms were all different in layout. We had booked a few room for a wedding. The room we were given had the bathroom sink outside the bathroom which is understandable for hygiene reasons. But having a glass door with no handle… Read moreThis hotel is beautiful and has easy access to the metro and 5 minute walk to shopping centre (Westfield). Staff were friendly and polite. Rooms made perfectly. However, the rooms were all different in layout. We had booked a few room for a wedding. The room w… Read more