Hotel Ilunion Merida Palace

Recent Reviews: 2187

• User:Snicks9

  Trip type: Couples

  Beautiful hotel, inside and out

  07 Apr 2026

  We had a beautiful room looking out over the town square below. It was very large, perfectly clean, and had many lovely amenities. The historic building is really beautiful, both outside and inside. Staff were all very helpful and super friendly. We would absolutely stay here again. , at ILUNION Merida Palace, responded to this review Dear guest, please allow me to thank you for taking the time to answer our questionnaire. It is essential for us to understand our customers' opinions firsthand and to offer the best possible service in order to grow as a company. We are pleased to know that our staff met your expectations. We hope to continue earning your trust and welcome you back to our hotel or any of our company's properties. Sincerely, Jose Mª Valadés (Director, Ilunion Mérida Palace *****)

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• User:Catheryn M

  Trip type: Couples

  Air fragrance dispensers almost ruined it for us

  31 Mar 2026

  Best location in Merida. Spacious rooms. Comfortable beds. Our stay was almost completely ruined by air fragrance dispensers. A cheap, heavy florid smell hit us when we entered the lobby. Irritated my throat and burned my eyes. When I inquired about the cause of the fragrance, the front desk man pointed to a large black box sitting on the floor against a wall in the lobby, plugged into the wall. He said he couldn’t do anything about it. The second morning, however, in the breakfast room, at my request, a young woman cheerfully disconnected the machine. Immediately my sinuses felt some relief. Also, I discovered a small wall fragrance dispenser plugged in next to the bathroom sink in our room and again I experienced an allergic and negative reaction to the air fragrance. I removed the offending fragrance device and gave it to the front desk with a request not to install any air fragrance dispensers in my room during our stay. We were in Room 219. Liked some things about our deluxe room like its spaciousness and location (corner room) but the tub/shower was dangerous. Very slippery when wet, and with no grab bars, my husband almost fell down. I will say the tub is great for soaking but again, nothing to hold onto when getting in or out. Since it was a deluxe room, it faced the public square and we had a nice view from a small window but be warned, as mentioned in other reviews, there is quite a bit of noise from the square until very late at night. Light sleepers should stick to a standard room which I understand from the front desk, are as spacious but don’t face the plaza. After 2 nights, with concerns about the shower/tub, and not getting any sleep due to the noisy crowds out front in the plaza, we moved to an available “accessible” room on the third floor. It had a huge bathroom and excellent shower set-up. Upon using the shower, however, we experienced constant water temperature fluctuations-for a minute the water would run tepid, then suddenly become scalding, then cold…and repeat…though there was no pattern. The water pressure itself was terrific-that never changed; just the crazy fluctuations in water temperature. Didn’t exactly make for a relaxing shower. It was extremely irritating. For the most part, though, Room 316 was charming. Queen size bed was fine for us because that’s what we sleep on at home (the other room on the 2nd floor had a king size bed). We enjoyed views of distant mountains and the ancient church next door. Three large, low to the floor windows with a center window that was actually a door that opened fully so that we could step outside onto a small private balcony. It was very pleasant to leave the glass door to the outside open for fresh air. It was much quieter on the third floor too, because we no longer faced the plaza. We could still hear sounds from the plaza but they were muffled and the dominant sounds were the cooing of mourning doves and a few birds in the distance. The front desk assured us that the church bells don’t ring all night long. The bells have a lovely sound and have rung just twice this evening. It’s just that we hope they don’t go on all night long. Breakfast was fine but the coffee was weak from what looked like a new machine. I think that unless you like large complicated breakfasts, you might do better elsewhere. We ate two excellent meals at “Sybarit” Restaurant around the corner, two blocks from the hotel. They were very busy each time and fully booked because of Easter Week but still managed to cheerfully squeeze us in. So all in all, an impressive hotel but they need to dump the gross fragrance dispensers and address water issues like we experienced in Room 316. And install grab bars in all bathrooms. , at ILUNION Merida Palace, responded to this review Dear Customer, thank you for taking a few minutes to share your feedback. We greatly value all your comments and will take note of them to improve the areas you've mentioned. We look forward to welcoming you back. Kind regards, José María Valadés (Director ILUNION Mérida Palace)

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• User:Joanne D

  Trip type: Couples

  Great location, comfortable room

  11 Nov 2025

  Love the hotel, the reception staff and the location. Beautiful bathroom and very comfortable bed. The hotel is right on the public square so it is noisy at night with the window open but that location also makes this hotel very walkable. We paid 25 euro for the valet parking. The hotel asked that we give 30 minutes notice to get the cat when needed. On morning of checkout it took 1 hour 10 minutes to get the car. This meant we got a late start to our travel day which put a damper on the whole stay , at ILUNION Merida Palace, responded to this review Dear Guest, first of all, thank you very much for completing our hotel's quality questionnaire. We greatly appreciate your feedback. We would be delighted to welcome you back to our hotel. Sincerely, José María Valadés (Director, Hotel Ilunion Mérida Palace).

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• User:topsmed

  Trip type: Couples

  Bad option

  07 Nov 2025

  This hotel felt more like three stars where you are not welcome. Somewhat dated rooms and bathrooms, poor and unfriendly service, low-quality breakfast buffet (no fresh juices, no separate menu for hot dishes, no local products + awful service, etc.), very small fitness room (with prior reservation). Almost nobody understands any English or other Latin languages. When we spoke Portuguese or Italian, it seemed to make the staff even more unfriendly. Excellent location and useful valet parking.Maybe the best of Merida, but not worth five stars and not recommended. , at ILUNION Merida Palace, responded to this review Dear Guest, first of all, thank you very much for completing our hotel's evaluation questionnaire. We are very sorry that your stay did not meet your expectations. We would be delighted to welcome you back to our hotel. Sincerely, José María Valadés (Director, Hotel Ilunion Mérida Palace).

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• User:Clueless1969

  Trip type: Family

  Barely four stars. The location compensates a bit

  25 Oct 2025

  The hotel states to be a five star hotel but the quality warrents less. I’ll judge based on what I expect from five stars:- Arrival. Immediately at the car welcomed and offered to carry our luggage. They also offered valley parking at a cost. The personal at the counter is friendly. The hotel is very beautiful and located at the best spot of the city- checkin. I expect to be seated with a refreshing drink and a warm towel to wash off the journey. Here I had to queue at the counter for the checkin. Passports scanned and key handed- On the way to the room the corridor was blocked by a chatting cleaning crew. They did not step aside until we asked to pass- The room. The door jams and has to be pushed strongly to open. At first we did not find any fresh water, but that is in the refrigerator and a note in only Spanish indicates that. The space is enough and there is some closet space available. Our view was towards a classroom full of children. No turndown service in the evening. No sound isolation from the neighbors who seamingly had a very passionate night.- The bathroom. Shower is in the small and slippery bathtub. I very much dislike that and strongly prefer a room with a seperate from the shower (or just only a shower). One of the soap dispensers came loose from the wall.- Breakfast. Just a very basic selection. Nobody directed us to our table or offered for example fresh eggs. There was no cook visible to make anything fresh. With five stars I would expect for example, fresh pancakes or baked eggs. - Rooftop pool. Nice that it exists with a nice view over the square. It is very small. Don’t expect to do some actual swimming. Just a dip in the quite refreshing unheated water. No spa available. No bath rope and slippers to use for the walk from the room to the pool and no change facility at the pool- Cleaning. They don’t sync with your activities. So after our breakfast we had to wait for our room to be cleaned- Location. Perfect. Really perfect- Restaurant. Located in the lobby of the hotel. Just don't eat here but treat yourself with one of the way nicer restaurants in the neigbourhood.In summary. Barely fine for 4 stars but far from what I expect from 5 stars. , at ILUNION Merida Palace, responded to this review Dear guest, please allow me to thank you for taking the time to answer our questionnaire. It is essential for us to hear our guests' opinions firsthand and offer the best possible service to grow as a company. We regret that your stay was not entirely satisfactory. We have taken note of the aspects you mentioned to assess their viability and improve in the future. However, we wish to continue to count on your trust and welcome you again to our hotel or any of our other properties. Best regards, Jose Mª Valadés (Director, Ilunion Mérida Palace *****)

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