Villas Costa Calpe Puerto Roca

Recent Reviews: 2256

• User: joburkholder1

  Trip type: Business

  Older Hilton but great staff

  04 May 2026

  The hotel main lobby and restaurant are very nice spaces. The rooms could be updated. Overall, decent stay. The staff was very nice at the front desk. General Manager, Guest Services / Front Office at Hilton Knoxville, responded to this review It is wonderful to know that you enjoyed the welcoming atmosphere in our lobby and restaurant during your visit, joburkholder1. We appreciate your feed… Read moreThe hotel main lobby and restaurant are very nice spaces. The rooms could be updated. Overall, decent stay. The staff was very nice at the front desk. General Manager, Guest Services / Front Office at Hilton Knoxville, responded to this review It is wonde… Read more

• User: MattMara

  Trip type: Business

  Older hotel with some issues

  26 Apr 2026

  My stay the week of April 20th, 2026 2 of the 3 elevators were not working on and off.My room’s bed had stains on the side of the box spring cover.This is an older property in a good location. General Manager, Guest Services / Front Office at Hilton Knoxville, responded to this review Thank you for sharing your experience with us, MattMara. We are sorry your stay involved issues with the elev… Read moreMy stay the week of April 20th, 2026 2 of the 3 elevators were not working on and off.My room’s bed had stains on the side of the box spring cover.This is an older property in a good location. General Manager, Guest Services / Front Office at Hilton Knoxvil… Read more

• User: mbr2ooo

  Trip type: Family

  Poor Customer Service

  23 Apr 2026

  I made an error and booked a night at this Hilton for the wrong weekend. I called the day of check-in when I realized the error and the hotel refused to refund or credit the room rate to me, despite confirming that the hotel was nowhere near capacity that night. The hotel didn't miss out on being able to book the room to someone else, provided no service, and simply stole my $300. They easily coul… Read moreI made an error and booked a night at this Hilton for the wrong weekend. I called the day of check-in when I realized the error and the hotel refused to refund or credit the room rate to me, despite confirming that the hotel was nowhere near capacity that nigh… Read more

• User: JR J

  Trip type: Business

  Exceptional Service Overshadowed by Dated Infrastructure

  12 Apr 2026

  The location of this property is truly its greatest asset, situated perfectly near Market Square with effortless access to the best downtown shops and sites. I must also extend my sincere compliments to David B.at the front desk; his professionalism was exemplary. He went well above and beyond to ensure my check-in was seamless—a bright spot in an otherwise underwhelming stay.Unfortunately, the ho… Read moreThe location of this property is truly its greatest asset, situated perfectly near Market Square with effortless access to the best downtown shops and sites. I must also extend my sincere compliments to David B.at the front desk; his professionalism was exempl… Read more

• User: Heather C

  Trip type: Family

  Not the best first impression

  12 Apr 2026

  Pros:Great location for downtown Knoxville.Cons:Only two elevators in service for such a big hotel. Advertised rooftop pool but it was not available during our stay.Stayed on the 15th floor and still heard a lot of noise from downtown.Front desk staff was very rude, David in particular.Parking is expensive. There is a parking garage across the street that is much more affordable.Bathroom is TINY w… Read morePros:Great location for downtown Knoxville.Cons:Only two elevators in service for such a big hotel. Advertised rooftop pool but it was not available during our stay.Stayed on the 15th floor and still heard a lot of noise from downtown.Front desk staff was very… Read more