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This hotel is situated close to the historical centre of the town and enjoys excellent links to Bilbao, San Sebastian and the winegrowing region of Rioja. Links to the public transport network lie just 50 m away.
The hotel has 10 junior suites, a suite, 3 single rooms and 138 double rooms, which are located on 4 storeys and are reachable by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a cloakroom, baggage storage service, safe and currency exchange service ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a car hire service, medical assistance, room service and a laundry service. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.
Individually adjustable heating ensures that rooms maintain just the right temperature. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has family rooms and 149 non-smoking rooms.
The outdoor pool complex provides invigorating refreshment. A hot tub can soothe sore muscles (for a fee). For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. The hotel offers indoor sporting activities such as callisthenics or, for a fee, a gym. There is a wellness area with a spa, a hammam and a solarium and, for an additional fee, a sauna, a steam bath and massage treatments. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371
Various dining options are available, including a non-smoking restaurant, a breakfast room, a café and a bar. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.
The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Centre
600 m
Excellent
540
Very Good
709
Average
223
Poor
55
Terrible
33
Recent Reviews: 1560
User:blue573
Trip type: Couples
Central Vitoria
27 Nov 2025
User:Mike S
Trip type: Friends getaway
Nice, quality hotel in a good location
06 Nov 2025
User:alangdavis
Trip type: Family
Silken Hotel Vitoria
14 Oct 2025
User:Denia1956
Trip type: Family
Great position to stop on the way to Bilbao
01 Jul 2025
User:Elaine K
Trip type: Couples
Would stay again
30 May 2025