The Palace of the Lost City

95 +PHOTOS

97+ photos

The Palace of the Lost City

Name: The Palace of the Lost City
Address: Sun City Resort, Sun City- Madikwe, south-africa
Telephone: 353818882077
Rating: 4.2

sun city madikwe, south africa

About The Palace of the Lost City

location

This luxurious hotel has a quiet location, directly next to a lake. The Pilanesberg National Park as well as the picturesque Valley of Waves beach are located in the surrounding area. There is a connection to the public transport network directly in front of the complex. Pilanesburg is only 10 km away and Johannesburg is 200 km from the hotel.

facility

338 rooms and 16 suites are located on 8 storeys and can be reached by lift. Guests are warmly welcomed by multilingual staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Complimentary newspapers are available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels and WiFi provide all the essentials for a comfortable holiday. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked. The hotel has family rooms, 228 non-smoking rooms and smoking rooms.

sport

The outdoor pool complex includes a children's swimming area and pleasantly heated water to ensure comfortable swimming. A waterslide and a refreshing drink at the poolside snack bar offer the perfect way to unwind. Sun loungers and parasols on the terrace invite guests to relax and unwind. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, beach volleyball, volleyball, crazy golf, golf, archery and horse riding. With water skiing, windsurfing, jet skiing, motorboat rides, paddle boating, canoeing, sailing and catamaraning available, fans of water sports will have plenty to choose from. Sport and leisure facilities at the hotel include a gym, billiards and squash. The wellness area features various facilities, such as a spa, a sauna, a steam bath, a beauty salon, massage treatments and anti-ageing treatments. At the hotel offers excellent facilities for leisure and relaxation, including a kids' club, a dance club, a casino and a nightclub.

meals

Dining facilities include a dining room, a café and a bar. The non-smoking restaurant provides high chairs for children. Bed and breakfast is offered as a catering option. A generous breakfast buffet gives guests many delicious reasons to get out of bed in the morning. At lunch and dinner, there are plenty of tempting options at the buffet or à la carte. Dinner is also served as a set menu. Special meals, including diet meals, are also available.

Amenities at The Palace of the Lost City

Facilities (20)

Air conditioning24-hour receptionCurrency ExchangeShopsNightclubCasinoConference RoomRoom ServiceLaundry ServiceGarageKids ClubPlaygroundPetsElevator/ LiftIroning servicesLaundryNewspaperParkingSmoking roomsWifi

Beauty and Spa (4)

MassageSalonSpaSteam and Sauna

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (3)

Game RoomOutdoor FurnitureSun Deck

Family and Kids (1)

Childcare service

General Services (6)

ConciergeDoctor on callLuggage storageMultilingual StaffPool/ Beach towelsWheelchair

Hotel Type (1)

Family-friendly Hotel

Hygiene (4)

Protective equipment for employeesProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (4)

Breakfast BuffetBarCafeRestaurant

Object Information (1)

Fax

Outdoor Activities and Sports (2)

Outdoor sportsWater sports

Payment (1)

ATM

Room Facilities (6)

ShowerHairdryerMinibarTVRoom serviceToiletries

Security (1)

Security Guard

Shopping (1)

Souvenir shop

Sport/Entertainment (11)

Indoor PoolOutdoor Pool(s)Swimming PoolSaunaGymBilliards/SnookerGolfTennisDartsEventsWater Park

Transfers (1)

Airport Transfers

Location

Sun City, Sun City- Madikwe, South Africa

Sun City Resort

City centre168km

What's nearby

City centre168km

Check-in from 2:00 PM · Check-out by 11:00 AM

Sun City, Sun City- Madikwe, South Africa

Sun City Resort

City centre168km

What's nearby

City centre168km

Check-in from 2:00 PM · Check-out by 11:00 AM

User Rating & Reviews

4.2

Very Good

2988 reviews

Value
Rooms
Cleanliness
Service

Excellent1773
Very Good591
Average302
Poor163
Terrible159

Recent Reviews: 2988

User: bkgatle
My stay at the palace
08 Apr 2026
The hotel looks good and we had friendly staff the food was great. the rooms were cleaned daily and we felt safe francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear bkgatle,Thank you for your feedback, and for taking the time to write about your visit.We are delighted to hear that you found The Palace to have friendly staff, great food… The hotel looks good and we had friendly staff the food was great. the rooms were cleaned daily and we felt safe francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear bkgatle,Thank you for your feedb…
User: Diana A
Trip type: Friends getaway
Palace of the lost city Sun City
05 Apr 2026
What an amazing experience! I celebrated my birthday weekend here, and the team truly went all out to make it special. The food was delicious, the service was excellent, and as always the rooms were comfortable and well maintained. It was a memorable stay, and I’m grateful for the effort that made the occasion feel so special.Keep it up 🥰 francois du toit, Guest Services / Front Office at The… What an amazing experience! I celebrated my birthday weekend here, and the team truly went all out to make it special. The food was delicious, the service was excellent, and as always the rooms were comfortable and well maintained. It was a memorable stay, and…
User: 154moller
Amazing Experience! Average service.
04 Apr 2026
Great Breakfast.Great Setting with majestic feel. Valley of the Waves is amazing!Palace Pool Bar service needs attention.Avoid the Grill Room Restaurant with children and watch out for the Sirloin Steak and Corkage Fees francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear 154moller,Thank you for your feedback, and for taking the time to… Great Breakfast.Great Setting with majestic feel. Valley of the Waves is amazing!Palace Pool Bar service needs attention.Avoid the Grill Room Restaurant with children and watch out for the Sirloin Steak and Corkage Fees francois du toit, Guest Services / Fr…
User: O5122QXpm
Great to create a memorable atmosphere for a new couple
31 Mar 2026
Although not the youngest, I could link-up with my new partner in a friendly, conformtable and positive atmosphere without drama, noise or hazel. francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear O5122QXpm,Thank you for your feedback, and for taking the time to write about your visit. We are thrilled to hear that you found The Palace… Although not the youngest, I could link-up with my new partner in a friendly, conformtable and positive atmosphere without drama, noise or hazel. francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear…
User: Sightseer766638
The Palace at Sun City
31 Mar 2026
Exceptional although you'll need to be patient at check-in as service is a little slow. Don't expect too much from The Palace pool side bar staff, slow to no service at all. francois du toit, Guest Services / Front Office at The Palace Of The Lost City, responded to this review Dear Sightseer766638,Thank you for your feedback, and for taking the time to write about your visit. We appreciate y… Exceptional although you'll need to be patient at check-in as service is a little slow. Don't expect too much from The Palace pool side bar staff, slow to no service at all. francois du toit, Guest Services / Front Office at The Palace Of The Lost City, res…

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