City Lodge Hotel Umhlanga Ridge
18 +PHOTOS
20+ photos
Located in Durban, this family-friendly hotel is ideal for parents with children.
2 Palm Boulevard
Check-in from 2:00 PM · Check-out by 11:00 AM
2 Palm Boulevard
Check-in from 2:00 PM · Check-out by 11:00 AM
Good
231 reviewsUser: Traveler07765765396
Trip type: Business
Expected better
Food : I asked for a medium rare steak and got a medium welldone, the also forgot the sauce, had to wait when they first have to make it and was just cream and mushroom as a souse (mushroom souce) Aircon worked for the first hour then stopped working causing me not to sleep due to heat. Okkie B, at City Lodge Hotel Umhlanga Ridge, responded to this review Thank you for kindly completing our o… Food : I asked for a medium rare steak and got a medium welldone, the also forgot the sauce, had to wait when they first have to make it and was just cream and mushroom as a souse (mushroom souce) Aircon worked for the first hour then stopped working causing m…
User: Passport57995310334
Trip type: Business
Not happy at all
If they are fully implemting the WhatsApp services then it's important to ensure that it is monitored. Had requested an iron, waiting 30 minutes with no response, ended up leaving as I am not here because I have the whole day to wait for an iron. Completely disorganising, especially when one is traveling for business. Ordered an omelette for breakfast and it was so dry or maybe it was the fact the… If they are fully implemting the WhatsApp services then it's important to ensure that it is monitored. Had requested an iron, waiting 30 minutes with no response, ended up leaving as I am not here because I have the whole day to wait for an iron. Completely di…
User: sanjaip2015
Trip type: Solo travel
Average accomodation
The hotels location is good , next to Gateway shopping centre. Rooms are small. Unfortunately they don't cater for Vegans, stayed there for two nights , had a security risk that kept me up the whole night ( second night) . Had a staff member banging on my door at 23H55 asking for my details, this was after a guest attempted to open the room door. Did address the issue with the manager who promised… The hotels location is good , next to Gateway shopping centre. Rooms are small. Unfortunately they don't cater for Vegans, stayed there for two nights , had a security risk that kept me up the whole night ( second night) . Had a staff member banging on my door…
User: Farouk S
Trip type: Business
Business stay
Kettle was not working in room. Dietary requirements (Halaal meals) limited. Breakfast limited to fruit and cereals. Had to have lunch and supper outside.Could have a better offering for halaal meals or keep veg products away from meats/cold cuts Okkie Brits, General Manager at City Lodge Hotel Umhlanga Ridge, responded to this review Thank you for kindly completing our online survey and we s… Kettle was not working in room. Dietary requirements (Halaal meals) limited. Breakfast limited to fruit and cereals. Had to have lunch and supper outside.Could have a better offering for halaal meals or keep veg products away from meats/cold cuts Okkie Brit…
User: Meander05251353508
Trip type: Family
Great service by Thobeka
I wish to congratulate Thobeka at the Reception (Trainee) for the best service she offered on our arrival for our family holiday. Although she did not know certain things, like additional activities, etc., she responded that she would get more information and come back to us. Thobeka welcomed us with a beautiful smile and ensured that she engaged with us on a daily basis. Keep it up, Thobeka; you… I wish to congratulate Thobeka at the Reception (Trainee) for the best service she offered on our arrival for our family holiday. Although she did not know certain things, like additional activities, etc., she responded that she would get more information and…
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