Kigali Serena Hotel

84 +PHOTOS

86+ photos

Kigali Serena Hotel

Name: Kigali Serena Hotel
Address: KN 3 Avenue, Kigali, Rwanda, Kigali, rwanda
Telephone: 353818882077
Rating: 4.4

kigali, rwanda

About Kigali Serena Hotel

location

This hotel is located about 1 km from the centre of Kigali.

facility

The hotel has a lift and features 104 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Parking facilities available to guests include a garage (for a fee) and a car park (no extra charge). Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the view of the pool from a balcony or terrace. All rooms are carpeted and include a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a tumble dryer. A telephone, a television with satellite/cable channels and WiFi (no extra charge) ensure optimal comfort. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms and smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including golf, a gym, aerobics, a spa, a sauna, a steam bath and massage treatments. Activity coordinators organise an entertainment programme for adults and children.

meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Amenities at Kigali Serena Hotel

Facilities (16)

Air conditioningLobbyCurrency ExchangeShopsConference RoomRoom ServiceLaundry ServicePlaygroundPetsElevator/ LiftIroning servicesLaundryNewspaperParkingSmoking roomsWifi

Beauty and Spa (4)

MassageSalonSpaSteam and Sauna

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (1)

Reception

Family and Kids (1)

Childcare service

General Services (6)

ConciergeLuggage storageMultilingual StaffPool/ Beach towelsWake-up Call / ServiceWheelchair

Hygiene (5)

Contactless check-in/-outProtective equipment for employeesProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (4)

Special DietBarCafeRestaurant

Object Information (1)

Fax

Room Facilities (10)

ShowerBathtubHairdryerMinibarTVBathrobesClosetRoom serviceSlippersToiletries

Security (2)

Fire extinguishersSecurity Guard

Shopping (1)

Souvenir shop

Sport/Entertainment (7)

Indoor PoolOutdoor Pool(s)Swimming PoolSaunaGymGolfEvents

Transfers (1)

Airport Transfers

Location

Kigali, Rwanda

KN 3 Avenue, Kigali, Rwanda

Nearest airport10km

What's nearby

Nearest airport10km

Check-in from 2:00 PM · Check-out by 11:00 AM

Kigali, Rwanda

KN 3 Avenue, Kigali, Rwanda

Nearest airport10km

What's nearby

Nearest airport10km

Check-in from 2:00 PM · Check-out by 11:00 AM

User Rating & Reviews

4.4

Very Good

1004 reviews

Value
Rooms
Cleanliness
Service

Excellent560
Very Good324
Average78
Poor20
Terrible22

Recent Reviews: 1004

User: Shane S
Trip type: Couples
Comfortable, clean hotel with a fabulous breakfast spread.
15 Aug 2026
We stayed 2 nights, one at the beginning of our safari tour and one night midway through. The first room #541 on the 5th floor had a pool view, and it was very noisy. We could hear kids screaming and playing Marco Polo until the pool shut at 6pm. We almost asked for another room because we wanted to nap after our international flight. The room was comfortable with a couch and an easy chair. There… We stayed 2 nights, one at the beginning of our safari tour and one night midway through. The first room #541 on the 5th floor had a pool view, and it was very noisy. We could hear kids screaming and playing Marco Polo until the pool shut at 6pm. We almost ask…
User: unetelleP
Trip type: Family
The swiming pool experimant
25 Jul 2026
The acces to the swiming pool is very expansive for a cold, very cold bath. Belise Umwali, Other at Kigali Serena Hotel, responded to this review Thank you for sharing your feedback. We sincerely regret that the pool temperature and access fee did not meet your expectations. Your comments have been noted and will be shared with the relevant team for review and improvement.We appreciate your f… The acces to the swiming pool is very expansive for a cold, very cold bath. Belise Umwali, Other at Kigali Serena Hotel, responded to this review Thank you for sharing your feedback. We sincerely regret that the pool temperature and access fee did not mee…
User: Andrea L
Trip type: Couples
Top hotel in the city center
24 Jul 2026
Indeed, one of the top hotel in Kigali. It is a great hotel with all necessary amendities. Rooms are of a good standard and the staff is very friendly. Belise Umwali, Other at Kigali Serena Hotel, responded to this review Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our central location, comfortable rooms, and friendly service.We truly appreciate your kind… Indeed, one of the top hotel in Kigali. It is a great hotel with all necessary amendities. Rooms are of a good standard and the staff is very friendly. Belise Umwali, Other at Kigali Serena Hotel, responded to this review Thank you for your wonderful feed…
User: ericajI5873AR
Trip type: Family
Great Stay!
14 Jul 2026
We had a lovely stay at this hotel. The staff were all very kind and the rooms were very comfy. The hotel was beautiful and the included breakfast was delicious with so many options. I definitely recommend this hotel! Belise Umwali, Other at Kigali Serena Hotel, responded to this review Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay, especially the… We had a lovely stay at this hotel. The staff were all very kind and the rooms were very comfy. The hotel was beautiful and the included breakfast was delicious with so many options. I definitely recommend this hotel! Belise Umwali, Other at Kigali Serena H…
User: helenjenkins2016
Trip type: Family
Nice hotel
27 Jun 2026
The hotel is a luxury hotel situated on a hill in Kigali. Staff were professional. Rooms are well appointed. Breakfast buffet had. Lot of variety and food was good. Portions at the sit down restaurant for dinner are large. A very nice place to stay. Belise Umwali, Other at Kigali Serena Hotel, responded to this review Thank you for taking the time to share your wonderful review of Kigali Sere… The hotel is a luxury hotel situated on a hill in Kigali. Staff were professional. Rooms are well appointed. Breakfast buffet had. Lot of variety and food was good. Portions at the sit down restaurant for dinner are large. A very nice place to stay. Belise…

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