Phoenicia Grand Hotel

Recent Reviews: 418

• User: ioana_pil

  Trip type: Couples

  Avoid, avoid, avoid

  Such a dirty and dated room. The hand towel in the bathroom had some yuk residue attached, the floors were stained, the bathroom door was in very poor shape, there was heavy dust at the corners, everything was really bad. I decided to skip breakfast, because nothing there felt sanitary.On top of it all, there was power drill noise all morning.Such a dirty and dated room. The hand towel in the bathroom had some yuk residue attached, the floors were stained, the bathroom door was in very poor shape, there was heavy dust at the corners, everything was really bad. I decided to skip breakfast, because n… Read more

• User: Peter K

  Trip type: Business

  Great breakfast, very posh lounge and older rooms

  Arriving is a bit clumsy - there are no clear indications to the hotel from a nearby road (do not come to the gas station like I did - the unnoticeable turn is before it).The hotel is huge, but the building looks pretty old. The lounge is richly decorated (tastes differ, but there were a lot of efforts put into this), but the rooms could be looked after. They are clean, but old-stylish and some fu… Read moreArriving is a bit clumsy - there are no clear indications to the hotel from a nearby road (do not come to the gas station like I did - the unnoticeable turn is before it).The hotel is huge, but the building looks pretty old. The lounge is richly decorated (tas… Read more

• User: antonia t

  Trip type: Friends getaway

  Horror experience

  One of the worst experience in my life! Since we were at the reception, we were treated so bad, the receptionist was talking to the phone, didn’t even notice us. He told us wait 5 minute and 5 minutes more and so as. Finally, after 30 min, he gave us the room : horrible!!!! The door didn’t lock, very very hot inside ( we didn’t see the AC, and ask for smbdy to help, after another 30 min, came a ma… Read moreOne of the worst experience in my life! Since we were at the reception, we were treated so bad, the receptionist was talking to the phone, didn’t even notice us. He told us wait 5 minute and 5 minutes more and so as. Finally, after 30 min, he gave us the room… Read more

• User: alMutaz S

  Trip type: Business

  NEVER AGAIN, AVOID

  Never Again,First and main avoid staying there, if no other options, make sure you pay only for the nights you are sure you will stay otherwise you will never get refund for not stayed nights like my case, they will ask you to send an email, no one will respond and when you call they will transfer you from here and there for 30 minutes or so, without any result. I am still on them till get my refu… Read moreNever Again,First and main avoid staying there, if no other options, make sure you pay only for the nights you are sure you will stay otherwise you will never get refund for not stayed nights like my case, they will ask you to send an email, no one will respon… Read more

• User: 01catalinc

  Trip type: Family

  under the bed was never cleaned

  Before I left the room, I checked if something was left under the bed; I was so surprised to see so much dust, dirt, empty bottles of water, plastic bottles of juices .....now I learned that the first time after I entered the room, I will inspect under the bed.More cleaning is required in the corners of the room, and more attention to small details; e.g.in the bathroom, the protective cap was miss… Read moreBefore I left the room, I checked if something was left under the bed; I was so surprised to see so much dust, dirt, empty bottles of water, plastic bottles of juices .....now I learned that the first time after I entered the room, I will inspect under the bed… Read more