Embassy Suites by Hilton San Juan Hotel & Casino

Recent Reviews: 3400

• User: 178sheilaz

  Trip type: Family

  The worst experience in a hotel

  05 Jun 2026

  My experience at this hotel was extremely disappointing and frustrating. I stayed there with my mother, sister, and daughter because the following day was my daughter’s graduation — a very special moment for our family. We spent much of our time getting ready for that important event, using hair dryers, getting dressed, and preparing for the celebration.To my surprise, after our stay, we were char… Read moreMy experience at this hotel was extremely disappointing and frustrating. I stayed there with my mother, sister, and daughter because the following day was my daughter’s graduation — a very special moment for our family. We spent much of our time getting ready… Read more

• User: winnie202

  Trip type: Family

  Better beach hotels/amenities

  04 Jun 2026

  Here’s a polished review version:The staff were consistently friendly, helpful, and welcoming throughout our stay, and the property itself was clean and well-maintained.One disappointment was the lack of a shuttle or golf cart service to the beach. Although the beach is only about two blocks away, the walk involves uneven, narrow, and somewhat dirty sidewalks through a neighborhood that may make s… Read moreHere’s a polished review version:The staff were consistently friendly, helpful, and welcoming throughout our stay, and the property itself was clean and well-maintained.One disappointment was the lack of a shuttle or golf cart service to the beach. Although th… Read more

• User: Lisa D

  Trip type: Family

  Good hotel with one complaint

  10 May 2026

  Second stay for me here and I like this hotel. Ideally located and the casino is great. Pool with a bar and food being a plus. Not super expensive either. Restaurant in the hotel is decent for a quick bite. Only complaint I have is the beach isn’t that close but close enough, a 10 minutes walk. That is not the complaint but instead the chairs and umbrellas at the beach. We pay a pretty hefty per d… Read moreSecond stay for me here and I like this hotel. Ideally located and the casino is great. Pool with a bar and food being a plus. Not super expensive either. Restaurant in the hotel is decent for a quick bite. Only complaint I have is the beach isn’t that close b… Read more

• User: wineloverlisa

  Trip type: Couples

  Overall a fine stay.

  08 May 2026

  Pros first; the pool area was really nice, just like pictured. There was a bar and pretty sure you could order food. We had no problem finding chairs and umbrella. The walk to the beach was a bit more than 2 blocks but still close. Look for the orange chairs and umbrellas. Very nice set up to have chairs and umbrellas at the beach! We just told the guy what we wanted and he set it up! Cons; worst… Read morePros first; the pool area was really nice, just like pictured. There was a bar and pretty sure you could order food. We had no problem finding chairs and umbrella. The walk to the beach was a bit more than 2 blocks but still close. Look for the orange chairs a… Read more

• User: Godsgift L

  Trip type: Friends getaway

  My Fav!💕✨

  03 May 2026

  My Fav!💕✨I Always have the best time here ! Every timeIs a new memorial experience! From the Amenities to the Staff ! Top tier ! I was greeted by Juan who made gave a really warm welcome and Poly really went Above and beyond for me During my stay aswell! Orlando and entire staff made me feel like a princess during my stay ! Trye hospitality with beautiful amazing rooms and amazing lunch and bar b… Read moreMy Fav!💕✨I Always have the best time here ! Every timeIs a new memorial experience! From the Amenities to the Staff ! Top tier ! I was greeted by Juan who made gave a really warm welcome and Poly really went Above and beyond for me During my stay aswell! Orla… Read more