Vila Gale Douro Vineyards

Recent Reviews: 152

• User: 716arunn

  Trip type: Friends getaway

  Great place with amazing customer centricity

  The main thing that stood out about the place was the exceptional service standards and customer centricity. we are a bunch of Indian travellers craving for home food and on request, They actually made four types of Indian dishes that we had recommended just for our group. So totally above and beyond what we expected.Kudos to the chefs and the Management on ground for bringing in this kind of atti… Read moreThe main thing that stood out about the place was the exceptional service standards and customer centricity. we are a bunch of Indian travellers craving for home food and on request, They actually made four types of Indian dishes that we had recommended just f… Read more

• User: Esmello H

  Trip type: Couples

  Top points for Staff and Location

  An amazing location with superb views over the vineyards towards the Douro River. It was a tad confusing as to where the reception was. Once you enter the gates, it's an uphill drive all the way to the almost top. Ignore the first building half way, and keep following the cobbled road without turning left or right. We did not see any signs to help with orientation. The reception has a little tempo… Read moreAn amazing location with superb views over the vineyards towards the Douro River. It was a tad confusing as to where the reception was. Once you enter the gates, it's an uphill drive all the way to the almost top. Ignore the first building half way, and keep f… Read more

• User: Shaw_DC

  Trip type: Couples

  Beautiful views but soooo many stairs

  We had the pleasure of staying at the Vila Gale Douro Vineyards hotel. The views from everywhere on the site were absolutely stunning. The service was great and the rooms were clean. I appreciated having a separate toilet room also. I recommend opting in for the breakfast option. Although we don't usually do buffets, this breakfast spread was well worth the expense, especially since there were not… Read moreWe had the pleasure of staying at the Vila Gale Douro Vineyards hotel. The views from everywhere on the site were absolutely stunning. The service was great and the rooms were clean. I appreciated having a separate toilet room also. I recommend opting in for t… Read more

• User: m c

  Trip type: Family

  Non existing customer service, terrible management team

  Hotel made an overcharge with one of the rooms and unfortunately it took over 5 weeks and lots of telephone calls to pursue a refund. Very difficult to get through to someone and once we did, different excuse every time.How can something so simple take this long? It shows they don't care about customer satisfaction, a refund takes 5 seconds not 5 weeks. Vila Galé Hotéis, Marketing at Vila Gale… Read moreHotel made an overcharge with one of the rooms and unfortunately it took over 5 weeks and lots of telephone calls to pursue a refund. Very difficult to get through to someone and once we did, different excuse every time.How can something so simple take this lo… Read more

• User: C B

  Trip type: Couples

  Avoid unfortunately

  Don’t stay.Walls are paper thin and you hear people next door talking and snoring.(and more)Brand new resort and you can hear everything. Never had it so bad so avoid unfortunately.Location is great..breakfast average but the room and lack of sound proofing means it’s not a great experience. Vila Galé Hotéis, Marketing at Vila Gale Douro Vineyards, responded to this review Dear C B,We are ver… Read moreDon’t stay.Walls are paper thin and you hear people next door talking and snoring.(and more)Brand new resort and you can hear everything. Never had it so bad so avoid unfortunately.Location is great..breakfast average but the room and lack of sound proofing me… Read more