My Story Hotel Ouro

Recent Reviews: 1362

• User: Lori K

  Trip type: Couples

  Highly Recommend This Hotel

  We had a wonderful stay at this hotel. The location was perfect for our trip. Everything we needed was close by and it was easy to find our way around. The hop on bus was a short walk away and the trolly was 2 blocks away. Our room was clean, comfortable and well maintained. We were within walking distance to most things that we wanted to see.Thank you to the entire team for making our stay so enj… Read moreWe had a wonderful stay at this hotel. The location was perfect for our trip. Everything we needed was close by and it was easy to find our way around. The hop on bus was a short walk away and the trolly was 2 blocks away. Our room was clean, comfortable and w… Read more

• User: Craig A

  Trip type: Solo travel

  only book here if you enjoy staying in an oven

  checked in and the hallways were like a sauna and got to me room it was like an oven. Called down to complain they said yes we know we keep the air conditioning off to save power the room will cool down quickly. it did not cool down quickly. Sweat literally dripping off me waiting for the inferno to cool. Do not recommend there are much better properties in Lisbon. Hotel- cmanager, Owner at My… Read morechecked in and the hallways were like a sauna and got to me room it was like an oven. Called down to complain they said yes we know we keep the air conditioning off to save power the room will cool down quickly. it did not cool down quickly. Sweat literally dr… Read more

• User: 3ainsley

  Trip type: Family

  BEWARE of the cancellation policy and refund process

  We had booked this hotel with a flexible cancellation rate. We had to cancel and then they couldn't refund our credit card back and had to do an international wire transfer because they had a system change. The system change shouldnt be our problem. I ended up losing money over this transaction with the wire fee and exchange fees. Very disappointing. BEWARE if you book, make sure you dont change y… Read moreWe had booked this hotel with a flexible cancellation rate. We had to cancel and then they couldn't refund our credit card back and had to do an international wire transfer because they had a system change. The system change shouldnt be our problem. I ended up… Read more

• User: Catherine B

  Trip type: Couples

  Wonderful hotel in a perfect location

  Beautiful rooms, kind and attentive staff and the location is UNBEATABLE Hotel- cmanager, Owner at My Story Hotel Ouro, responded to this review Dear Catherine,Thank you for sharing your experience with us.It is wonderful that you had such a great experience at My Story Hotel Ouro.We are delighted that you found our rooms beautiful and appreciated our team's kind and attentive service. The he… Read moreBeautiful rooms, kind and attentive staff and the location is UNBEATABLE Hotel- cmanager, Owner at My Story Hotel Ouro, responded to this review Dear Catherine,Thank you for sharing your experience with us.It is wonderful that you had such a great experie… Read more

• User: Laura R

  Trip type: Couples

  Highly Recommended

  We stayed here, based on a recommendation in a Rick Steves guidebook. It worked out very well. Although our room was small, it was very clean and the beds were comfortable. The location was fantastic and the breakfast was great (featuring glorious Portuguese pastries. ) The staff was very good, and they provided really solid restaurant recommendations.. Hotel- cmanager, Owner at My Story Hotel… Read moreWe stayed here, based on a recommendation in a Rick Steves guidebook. It worked out very well. Although our room was small, it was very clean and the beds were comfortable. The location was fantastic and the breakfast was great (featuring glorious Portuguese p… Read more